Garage doors JPR

I made an appointment with this company and after 1 day I have canceled this appointment. Their policy is to withdraw the money from the account at the time of the call ... that's fine for me ... but because I canceled the appointment, they have to return the money.I have 10 days since I am trying to get my money back and I am not able to contact a knowledgeable person who can help me.I called their department which takes care of refund requests, left 3 messages and spoke with 2 operators and it was impossible to have my money back.Maybe that they provide a great service but the customers service skills is completely missing.

I had my garage door changed on March 15 2019 and I must say great price, amazing sales rep Dany and the installers were fast efficient and professional and courteous. I strongly recommend JPR any time anywhere and this is coming from a very picky individual.

We bough a garage door for a condo project in Lachine. The door has been open for 3 weeks and we've been trying to get service for months. Lots of talk, no action. Very disappointing.

Excellent service starting with the sale representative who was very accommodating and helpful to the installers that did an amazing professional job!! Very pleased with JPR, thank you for the great service!!

I purchased my door and system from JPR in 2015. Cost approx. $3000 to install. Issues at installation - they had to return 3 times since my tracks and doors were not operating as intended. The motor backup battery never worked and they refused to change the motor 9 months after installation. Fast forward 5 years... my spring broke after 4200 cycles. They needed to send a technician for $263 tx in to measure the custom spring" - note that I am 7km away from their shop and had to pay a $100 premium for being in Montreal. They refused to use the information that was on the initial statement of work at installation under pretext that the door and spring came "as-is" from supplier and that they needed to remeasure. The technician was nice and provided a temporary fix to open the garage door for emergency because I requested it - work lasted 15-20 min. More than a week passed

Garage door stopped working. Servicemen arrived to tell me it's the gear and that motor is 1998 and too old to just change a part. Replacement of motor a must. $141.41 for that visit. Then you need to wait for a salesman to call you with a price. He only gave me the belt opener price and not the chain system. When i asked if the initial service call bill will be deducted i was told $50 can be deducted and that was only because i asked. I was turned off!! I called a smaller company and was told 1998 was not too old a motor could last 30 years depending on the usage. I do not park in my garage so it is rarely used. The serviceman came fully equipped with parts and a brand new garage door opener. He changed the gear and suggested i change the rollers which were inferior in quality and probably the cause of the problem. (Which i would like to mention was installed by JPR in 2015-new garage door). I would never call them again!! Why didn't the first guy that came not been prepared to fix or replace? Why do i have to wait a few days for a call from a salesman? And to boot you have to pay for the initial call and they don't even consider removing it if you decide to go with them. Poor business decision!!

Very happy with the professional service, from sales to completed installation. The installers had to deal with an aggressive racoon and still took care of the job etc. Very happy with the results.

Up to the sale the service was good .I was not pleased the installer he did not explain anything and could not ask questions . He said read the manual. But he was.not shy to ask for water .Headoffice is senting me account statement months later .I owe no money and they were supposed to fix that issue 2 months agoand got another email today owe money with account statement attached ???

I had a problem at thé begining but they were very efficent solving everything. Thank you

Moved all my appointments to wait for a technician who was supposed to come between 12h and 16h. 3 hours later, I'm told that no technicians are available anymore because they have too many urgencies" even though I called 3 days prior.They went on to say that they can maybe send a team of two people later on but it will be more expensive.No respect for other people's time."