VCA Canada Tri Lake Animal Hospital & Referral Centre

This vet is awesome. They take small animals at a moment’s notice, take their time with them and provide detailed after care instructions as well as follow up! Best service from a vet I’ve had (I deal with several as I’m a foster for cats)

Had a great experience with Dr. Goos and the other girls at VCA. We are from Alberta but use them as our vet in the summer when we are in Lake Country and have always been very happy with the service and treatment we've been provided. They have been able to get us in with short notice and treat our dogs like their own. Yes they can be busy and don't always answer the phone when you call the first time but they return our calls within a very reasonable time. Every one of our dogs has loved coming here. We will continue using them as our go to office when we are in Lake country. The facility is clean and the staff is happy to see both pets and owners.

This place is the absolute best! Tri Lake is the only place locally I have found that regularly has an exotics vet to see my rabbits for emergencies. We have set up annual health check appointments and they have helped one of my rabbits with stasis issues (photo of the hoppy customer).Everyone has always been kind and helpful, taking our concerns seriously and helping us understand what is best for the rabbits. They have done their best to help coach us if emergency appointments aren't available on a couple occasions. I asked about getting my rabbits vaccinated for RHDV and they got vaccine imported and let us know right away to set up an appointment.It's never a good day when your pet has an emergency, but you know they are in the best hands here. They will follow up to make sure everything is ok after the appointment and will always give you honest feedback and advice. Cannot recommend highly enough.

Dr Kaplan and Dr Gibson are phenomenal exotic veterinarians. Have had very satisfactory experiences with their help and expertise - would recommend.

We were referred by our vet to have an ECG for our dog who always had anxiety going to the vet. We were assured that she would be sedated for the procedure. When we went to pick up after 90 minutes we waited to see Dr. Linda. Kaplan. She provided the diagnosis but said our girl had to be on oxygen as she had turned blue. Due to her stressed state they had not been able to sedate her. Our girl was shaved etc. I can only imagine the fear she would have experienced going through with no sedation. The procedure should not have been undertaken if she was too stressed to be put under sedation. After seeing Dr. Kaplan we then had to wait whilst our dog was still being calmed an on oxygen. When she came to us she was so pleased and the assistant said something to the effect “now you’re happy”. Our girl died 3 weeks later and we wish we had never trusted Dr. Kaplan and her team. A total lack of judgement on this occasion. We would have been ok with paying for the appointment if we had been told it was not safe to do the procedure. We should have been contacted and updated on what was happening so that we could make the decision and go and pick her up.

Probably the best care we have ever experienced. We have a high needs little one who we adopted. By the time we got to VCA we were exhausted and not sure if we could make it with her. The care she has received and the support we have received not only from Dr Caunce but the techs as well made an incredible difference in all of our lives. They celebrate the successes with us just as much as they are there during the tough days. Every single staff we have interacted with obviously loves their job. Being referred to VCA from our regular vet (and they are incredible too) has been a true blessing for our family. Don't hesitate to call these professionals!

Excellent care! Kind and considerate, great energy in here. Discussed treatment and option's. Will be my Veterinarian office permanently. And they treat and provide care for a great variety of pets including birds and weasels. My ferret is a happy healthy little dude and they will help keep him that way!

Took our dog in for an emergency rattle snake bite and was treated horribly by staff. They kept our dog in for 4 hours before telling us they can’t treat snake bites. His throat was closing and if we didn’t rush him to Kelowna he would have died. Still got charged full price for almost killing our dog

Do not let Dr kisiel work on your dog. Nothing bad about this clinic. Dr kisiel gave my 10 month old puppy a seizure while under her care. Had zero empathy when she called to let me know and said I was unreasonable for crying. Then told me it would be 1200$ to monitor him over night to make sure another seizure doesn’t happen again. I requested to speak to dr kisiel about what happened in full detail before paying $800 for the X-rays I had done and why she chose to use completely different medications to sedate him that were much stronger than the medications used in his previous sedations. She refused to call me back to explain and released $800 of X-rays for free 10 minutes later to my email. Left Ontario after many complaints at Rolark hospital and is now in BC to start fresh? Admitted to not speaking to me before the sedation to let me know of any possible complications. Told me they were very busy that day with other appointments and he was sedated much longer than originally planned. ( I have this all in writing from the hospital) There was also two other deaths at this hospital while she was working there within 3 months of my dogs incident. If you Google Rolark animal hospital in Toronto you will see all of the horrible stories people posted while she was working there. It is unfortunate to have to leave a negative review at this location but she represents this company now and plays a huge role as a surgeon there and it is only right for the residents of bc to know of the many complications she had at her previous location before relocating to a new province. Always do extra research on the vet who will be personally working on your animal for any negative reviews. Don’t trust anyone with your dog even if they are a specialist and are referred by another vet.

Thank you Dr.Carina for taking in my dog on an emergency terms when I couldn’t even hold myself together! She was so nice and knowledage and took great care of my boy and made suggestions on his diagnostics in order to save me some money from his hospital stay. My boy is home, happy, and healthy and I’m so happy this clinic exists. You guys really are the best. My dog is my world and I’ll always be appreciate of you guys!