Chef Works Canada

Over a week for someone named Lindsay Singh to put me in contact with a sales representative. Apparently ordering 150-200 FOH & BOH uniforms is not a priority for this company. I can only imagine how arrogant they are once they get your money/deposit. Stay away at all costs.

Customer service was ok and responsive. But make sure to check how much they charge you, they charged me twice. What if I did not check, then I will ne paying too much. Product was ok. It's just check your bank account or get charged twice

Terrible terrible customer service. I tried to order chef jackets from their website and had a question. When I called they couldn't answer the question about their sizing so they offered to send me 2 jackets to try. They told me the shipping would be covered but I'd have to pay it first and they'd refund me once I returned it. They send out the jackets in the wrong sizes so I needed to reorder another sample. Keep in mind I only needed to do this because they had no idea what size chest would fit the jacket. After I had paid shipping 4 times they said they wouldn't cover it. I needed the jackets as a wedding gift and was out of time so I ordered the final jacket embroidered. The day's ticked by and I never received the jackets. I called a few times and as per usual no one had any idea what was going on. I finally got mad enough they sent the jackets out and I got them 2 days before my destination wedding. I ordered them a month before. I called the president at chef works Jeff Berman. Useless. He wouldn't return any of my calls. They were more than happy to suggest a shipping option to me, charge me, and then not honour their agreement. I would never deal with them again and have filed a complaint with the better business bureau.

I have had multiple great experiences with Chefworks. Having ordered their products in both the States and here in Canada. They have been very accommodating when trying to meet deadlines on deliveries even when embroidery was involved. I am a big fan of their ladies styles especially and am happy to see their ladies offerings continue to grow. The products are super high quality and my rep Kathy here in BC is fantastic!

The customer service needs a drastic change. We were wanting to order custom chef coats but could not get a final proof before ordering them? So we stopped the project and didn’t get a refund. Whatever. But when I asked the sales rep for someone else to communicate with and express our displeasure, she called my cell phone to explain that nothing was going to change and it didn’t matter who I spoke with.Not a good experience and I would never recommend this company.

Nobody responds to phone calls. Would have given the company a chance if we could review in person, but not buying on a site with reviews as poor as the others. Good luck Chef Works!

It seem very complicate to ship stuff back for refund. (pants were too big..) You have to wait for an agent on the phone for a long time to get a form and rma number. You also have to pay the shipping to return the stuff back. After ONE MONTH of waiting and no news from them, i had to call them back and provide them whit the tracking number from Canada post and rma. Since then they are only telling me they are investigating to find the package... I had to complaint to my credit card company to get my money back.

Customer service is friendly but it sucks. Order was placed on hold without any contacting me, then although customer service was very friendly it took too long to reply and was very confusing. Don't order off of them, find somewhere else.

I had issues with my order almost from the get go. I checked online before ordering and all the aprons I had ordered were supposedly in stock. After a few days I received an email saying that half my order (which was supposed to be a Christmas gift) was going to be on back order with the delivery date for after Christmas.Frustrated I called the customer service line and spoke to the manager named Kaylee who not only fixed my order, but had it ready for pick up for today! Kayleigh single handed saved my Christmas!If I had a choice I would rate 3 stars but I am rating 5 stars because the customer service manager Kailee was, extremely pleasant, and very helpful. I will order again but will have her do the order so there are no mistakes or issues.Thank you Kaley and Chef works.

Fantastic customer service! I had an emergency need for a chef jacket, and having been a long time customer, I thought I would try and see if I could go to the warehouse and grab one there. Albeit against their general company policy the most helpful employee was able to help me out in my time of need. I have read several negative reviews here and as a long time customer of chef works, I could not disagree more. I have always been treated very well, had my questions answered in a prompt and courteous manner. The jacket itself is very comfortable, but please do wash before wearing to service. I am especially happy about the mesh back, it really does help keep you cool during service, very cool design. Great product, great service.