Platinum Electrical Contractors Inc | Generac Generators

Excellent, professional and dedicated. A job well done ty! Mark managed all the details of our Generac generator purchase. Ty to Sam who is an amazing gas fitter, Al and Ryan the electricians who seamlessly installed our generator.It is so rare to experience such as amazing group of people who go over and above to make things right. Your dedication and hard work was appreciated. The guys braved the nasty conditions in January to install our generator quickly and efficiently with smiles on their faces. They treated our home like it was their own.Thankyou Mark for advising us on the best options for our needs, overseeing the complete project and for your patience in answering the numerous pages of technical questions we had. Mark your personal dedication, knowledge, management and hard work along with your incredible team went beyond exceptional. We are grateful we found you for our purchase and install. We can't thank Platinum Electrical Contractors enough. It was an amazing and positive experience, that was flawless from start to finish!Thankyou for treating us like family and treating our home as if it was yours. Definitely recommend!Update...our generator brings us some peace of mind both in the heat waves and freezing temperatures.Platinum Electrical has been completing our yearly maintenance check and service since our purchase and they drive over an hour and a half to see us.Thankyou again to Mark and the team!

When it comes to any major work done on our home I will only work with people who not only have the technical aptitude to get the job done but also the customer service and communication skills to ensure we are all on the same page. I could tell right away that Platinum was the company for us when we wanted to install a backup generator.Everyone from Mahtab communicating with us throughout the process, Mark and his attention to detail providing the quote, and finally Cory and Anthony who led a seamless installation and really impressed me not only with their expertise, but also how friendly and sincere they both were while the installation happened. Our house was so untouched when they left and the wiring was done so well and clean that I barely noticed the difference in our basement until I really looked closely. Every team member knew their role and did their job extremely effectively, despite dealing with rain all day. I highly recommend this company to anyone looking for electrical work.On top of all of this, we were preparing for a large outdoor event at our house and the team was super flexible to work around our schedule and had everything up and running by 1pm, just like they had suggested when installation began. That is not easy to do when you have dependencies on the electrical company and ESA approval. This really made my day as I had so many other things to take care of and a 2 year old that would be home by 5, so it was important to find a company that gets the job done right and on time. Super impressed from with everyone I interacted with during the process!

Mark from Platinum Group was great right off the bat. He took the initial phone call for inquiry and many subsequent calls to answer all our questions. He made the 3hr drive to do the site visit, planning and laying out the job for his crews, along with fully explaining how everything was going to work. The unit was ordered and delivered as per the specified time line. The crew came out as per schedule and completed a neat, clean, and flawless install. From tip to toe, a great experience.

I currently own a home standby unit by Generac 10kw. I needed to get some professional advice on a situation I'm having with it. I used google to find an authorized installer and Platinum Electrical Contractors came up with a very high review rating, so I called, and from the reception person to the call back from Adam who not only took the time but he also help me sort out the issue. I highly recommend this company Adam's knowledge and professionalism is outstanding. thank you very much!

Platinum Electrical managed the installation of our generator very well indeed. Mark took the time to fully explain the considerations regarding choice and placement of the unit. Later, he was understanding and helpful when we wanted to change the location due to an arborist’s concern about trenching in a tree’s root zone. Any emailed questions he answered swiftly and completely.It was apparent from the start on installation day that we were in good hands. The crew was knowledgeable, professional, and tidy. At the end of a long day, the electrician demonstrated and described the generator’s workings in detail and answered our questions.Each week when the self-diagnostic runs, I remember Platinum for their unquestionable competence and for being a pleasure to deal with.

Adam Wachtel and his team at Platinum Electrical Contractors were extremely knowledgeable and helpful in recommending the right generator solution for us. They were prompt and professional, and executed the entire installation from start to finish. We would happily recommend Platinum to anyone!Kevin and Linda O'Leary

From the friendly person who answered the phone to the installation crew who completed the work, we were treated to a wonderful customer experience. Mark, a very knowledgeable, professional person came to our home and took the time to understand our needs, answer all our questions and explain all our options. We felt we were in great hands and we were. Mark responded promptly to any more questions that came up. His team showed up on time and worked diligently all day. They installed the pad, the generator, hooked everything up and tested the unit. They arranged everything, including the ESA inspection and also changed a fuse panel to a breaker panel in our home. They left the premises looking like they had never been there. Everything was cleaned up. Mark called towards the end of the installation to make sure everything was going well. I am so happy we chose Platinum Electrical Contractors. We couldn't have asked for better service. I would highly recommend them.

We have had the 14kW Generac Guardian generator for over two months now and are completely satisfied both with the product and with Platinum. Every person we have been in contact with at Platinum were very professional, courteous and efficient, from the estimator, through the office staff for scheduling and payments, to the installers. We were consulted and kept informed throughout the process and all the promises and agreements were kept. Highly recommended!

I recently purchased and had a Generac back up generator install through Platinum Electrical. The service level right through from the initial quote through the after service has been truly amazing! The planning and coordinating required so many details with Hydro, trenching, electrical, set up etc. Mark and Mahtab were so attentive, thoughtful and accurate in everything they committed to. Every service provider can take some lessons from this team! They made the entire process so easy. Best of all when power is down now immediately the Generac kicks in for continued uninterrupted power. Thank you Mark and Mahtab for your wonderful service!

Thanks Dave for all your hard work during the 2022 pre Christmas blizzard. My Generac generator shut down because the wind was blowing so hard it was sucked in to the air inlet and blocked the air filter with ice which shut the generator off. I found this disappointing because the power was already out. All that said Dave came to the rescue and it was up and running in a few hours. Thanks again Dave!