Global Pet Foods Pickering

This pet store offers a lot of great products but also, really thoughtful customer service. I've had several of their employees give above and beyond customer service to me and my boy Conan, who can be timid. Thank you for your memorable, personal experience in pet wellness.

The first time, I went in I had a bad experience. I still gave a second chance, and it was really good. The person was very nice and friendly. Provided me with all infos on what i need.It gets 4star only because its a teeny bit expensive.

Friendly staff and nice selection.

Very helpful staff, if I'm having an issue trying to find the right product for a dog with dietary issues, they are right there to advise me and give free samples so I can find the best food. All Global Pet Food stores have been amazing in my opinion, but this is one of the best.

I went in today to purchase dog food and get my 15 % off discount and Stacy, behind the counter, was on the phone and seemed preoccupied. Did not greet me or asked if I needed Assustance. I had to ask if she could cash me out. She cashed me out without asking for air miles card or given me the 15% discount. When I brought it to her attention, her voice was elevated and told me I was supposed to tell her. She is the owner of the Pickering and Scarborough store. She is a sour faced unfriendly 50 ish woman that can’t count, or have any niceties. . She refused to return the items and repurchase. She gave me back $6.78 instead of my rightful 15%. She just lost a customer and actually many. She had a pleasant manager working there, which I think she let go and a nice young men who resigned. There’s a new young guy. I’ve seen Stacy there a few times and she is rude and unpleasant, unhelpful, unprofessional and cheats her customers. She cheated me by $2.00 when I purchased 2 bags of dog food for $25.99 plus tax which came out to $58.74. She insisted that she only owed me $6.78. I told her that if she took the 15% off it would be less tax. She is stingy on samples too. She’s just an unpleasant person with a chip on her shoulder and does nit care about her customers. She did not even say thank you. Ugh!

Absolutely abismal, un-canadian customer service from the young man that worked there. I was having an emergency, in the rain, struggling with two cats in one big cage. This sad excuse for a human did not even bother to help me with the cats, the door, or even say sorry you're having a hard time. He just stood there watching a young lady cry and struggle even after I explained my emergency. Shame on you sir and good luck in your life

I called and left a voicemail requesting that they call me back and let me know if they have a product in stock, but they never called back. I left my number clearly so they could get it right and return my call.I guess they're too lazy to check their voicemail and return calls even though they ask people to leave voicemails and they will return calls. They dont care about customers. I'll never shop there.

This pet food store is the only chain that supplies my dog's food. Prices here comparable to most other big box pet stores. Service here is always friendly and they sell everything from treats to meals both fresh dry and wet.

Not the friendliest service. I came in Sunday late afternoon a panic (I am not from the area but was visiting my partners family). I was looking for a change of food as my pet boxer had been very ill and not eating. i wanted to swap his food in hopes he would eat something else. I was a little all over because I was unsure what to get, I mean I would of appreciated some genuine help. Eventually the woman there tried to suggest some things but gave me more an energy that I was disturbing, her saying well i just dont' know" and seemed more annoyed with me in her shop. I decided myself and purchased a 12 can pack of wet food and 2 packets of pumpkin excited to switch him

Staff are super helpful to be honest. And good Variety of foods to try. My cat had issues in adjusting to the new food and they were helpful until She settled down to one food. They were accepting returns without frowned upon.