Powerplay Pools

Not sure why the top says Dude McDudson"... my name is David Capra.My wife and I hired Powerplay Pools in the summer of 2015 to install a pool at our new house

We hired Powerplay pools and Impressions Concrete to do a backyard reno in the summer of 2016. They built a pool and stamped concrete patio for us and we love our backyard. During construction, which took 3 weeks, they were consistently on the job, and whenever there were issues or we had questions the managers as well as the owner Earl, would see to its resolution personally which was very much appreciated. The job was a tough one as the clearance to the backyard was very narrow. The crew were always professional, polite and respectful. And, even now a year after the project was completed, the service continues to be excellent … we never feel like we can’t call them when we have questions about the pool/equipment/maintenance of the patio etc.The only few comments for improved service would be to offer an in-house or partner landscaping contractor who helps with the garden/greenery aspect of the design, that way a more holistic approach could be taken in the initial phase. Another suggestion would be to spend more time briefing, us the owners, in the first few days of the construction so that everyone understands the plan and details such as grading issues, the drainage etc.Overall, I would recommend using this company to anyone looking to build a pool or do a stamped concrete patio. The backyard looks great, the service is excellent and the staff are very polite, professional and helpful.

great people with good intention. I was very happy with the end product and the staff were very proud of their work. Thank you, my back yard looks fantastic and you exceeded my expectations.

We had a big job done as our existing pool's concrete & surround had to be sawed out and removed, a new concrete base poured and new liner as well as adding steps, jumping rock and bullnose. They gave great suggestions, were very professional (quiet and respectful of the neighbours) , cleaned up behind themselves and had great follow-up. I recommend them without hesitation to all friends and clients.

Earl Spinks and his team at Power Play Pools and Stamped Impressions were wonderful to work with. They were professional and fulfilled all their obligations to us, including excellent follow up service once our pool and concrete jobs were completed. I look forward to working with Stamped Impressions when we finish the rest of our backyard projects. Building a pool is a huge process, so having a trustworthy team with a solid leader behind them is key to having a good pool building experience. I'm happy that I selected Power Play & Stamped Impressions.

We had Powerplay Pools build us a fairly standard inground pool in 2016.The finished product is OK (actually still not completely finished) but the journey was a absolutely terrible.The quote process was easy, with a lot of site visits, they took all our ideas and provided advice and guidance on placement and the overall design.We signed the pool contract, then tried to decide on a contractor for the decking. This is where things started to go bad and we really should have pulled out of the pool contract at his point. We went with a different contractor for the decking after a really bad experience with the owner trying to quote the concrete for our project.The pool build then started late and off on the wrong foot. Contractors arrived for prework (on an hourly rate outside of the pool contract) to prep the site without instructions or any of the details we worked out during the design step. We believe we were over billed for hours not worked, the owner agreed to refund half of the disputed amount.The pool build was delayed a few weeks, despite being assured when we gave our deposit we would be one of first 2 or 3 projects in the spring. The owner then arrived at our house at 9pm on a Friday demanding the next payment before he would release his crew to start the pool hole on Monday. He left disappointed but not after threats were made and he embarrassed himself.The project schedule was a mess. This is our fault for managing the subs ourselves, but Powerplay could not schedule us back into their schedule in a timely manner. They had way too many projects on the go.It took more then 25 emails to have Powerplay show up to move our heater in place. They made 3 trips for the heater, the first 2 trips they sent a single person to move a 400lbs heater. We eventually told Powerplay we were going to have another contractor move the heater in place and deduct the cost from the balance we owed before they arrived to move it in place.The same tactic was used to get the liner installed. We booked the water trucks to arrive on a Tuesday and if the liner wasn't ready Powerplay would foot the bill for the water. Miraculously they arrived on the Tuesday to install the liner.BUT, not without drama. The owner called his crew just before the liner was ready for water and told them to stop work. He required payment before he would release his crew to complete the job. We were holding back payment due to the issues we were having.He would not accept a check, and does not accept the only credit card we had. With the water trucks waiting, we had to drive into town to get cash before he would release his crew to finish the job.The liner ended up with 50-60 wrinkles in it. The owner initially would not correct the problem, claiming his crew was rushed because the water trucks arrived early and the wrinkles were on us". We brought in 2 other pool builders to assess the liner and they both agreed it was either installed incorrectly or not the right size. Powerplay eventually did agree to replace the liner