Baskin-Robbins

Today had a bad experience at this location because one of the employees who served us the ice cream had a rude attitude toward my children and me.

I went to baskin robins today for a quick tub of ice cream. As we went to the door, there was still time before it closed, but the door was locked. So I started knocking and the workers saw me but chose to ignore, despite it not being closed and there was a bright red OPEN sign on the store. The least they could have done was open the door and say “sorry, we are closed” but no. Very unprofessional and rude!

My go to branch for ice cream cake. I usually pick a design from their album and it always come out as described . This year, I showed the lady in charge ( I believe she’s the owner) a design from a website and see if she can replicate. She’s helpful and offered suggestion and alternative, the ice cream cake came out really nice and my daughter loves it as she likes icing very much. I don’t think she charged me extra for the design. Great job!

Same selections across all locations but what makes a location stand out will have to be the services!! We greeted by these friendly and cheerful young girls who smile shine behind their masks. They were so patient with my indecisive daughter, very attentive to all of us. These young girls set the bar high in the retail industry. We will revisit whenever we crave for cold treats and plan to order ice-cream cake for our upcoming events.

I’ve been to this location multiple times and I’ve been meaning to test some new flavours. Unfortunately, I was denied each time. The first time was because they were out of sample spoons. The second time was the same thing and the final time I was denied again. I confronted them about it and their excuse this time was because of COVID and that they didn’t want the masks off. Mind you, there were customers inside the store without masks ordering their ice cream. I asked for a manager, they ignored me and refused to give me the full contact of the manager. I have been to other Baskin Robbins’ location and they have happily given me samples of their new flavours. Sadly, with this location I have walked out with ordering the same old flavours that I’ve tried. I didn’t have the opportunity to try out the new flavours here. I have reported them to Baskin Robbins corporate. The purpose of the company is to try new flavours before buying them. Extremely disappointed with the service.

I love Baskin robbins but I don’t like this location that much. Service isn’t great and now there are new people that started giving very small scoops (in the cup and in milkshakes) and making watery milkshakes as a result. You have to tell them to give you the normal amount which is annoying.

Tried Icing on the cake and it was yummy.

I really enjoy the ice cream but the service really really needs to be better! I have been standing in for 3-5 minutes and nobody come to help. Lol

Edit: 5/2022, I got another cake and this year they have shrunk the sizes from previous years. They kept the same 9-in diameter but the height is a good half inch less. I have cakes from previous years as proof. I don't think it's worth it at all now. It's almost an ice cream pie, not a cake because it's so low.Old review: I've gotten four ice cream cakes from here and they were really sweet because chocolate and ice cream, so basically what you would completely expect from an ice cream cake. Never had real issue with the staff as I basically ordered and paid and left so I can't comment on that. An ice cream cake in general isn't cheap so don't expect it to be cheap because it's basically a round ice cream.