lululemon

A very poor experience. I had to deal with a very rude front line personal today at about 3pm.My daughters and I are regular Lulu shoppers. I had ordered about $600 worth of clothing (skirts and leggings). The delivery came in on Friday. When I tried the sizes, I realized I needed to get a size smaller. My intentions were to go to the store and exchange the sizes. But, after I saw how rude and disrespectful the attendee was, I returned the clothes and did not bother to seek help to exchange.Looks like customer service is not the same at Lulu as it was before. CSR should help the customers and not intimidate them. This girl kept going in my ear, “show the email, next email, next email, keep going….. the app says ApplePay show me the card”. Then she said,” if the order is above $500 I will not be able to accept the return, you will have to send them back via mail”. This was new information, as in the past I had returned stuff over $600. I kept a legging and returned the rest to get this purchase over with. It was hard standing in that negativity.Looked like she was in no mood to work and I was just the target.Honestly, learn basic etiquettes of communication and then the art to deal with customers as you are the face of Lulu.

I was helped by Carrie to pick out a new style and new length of leggings that I probably would never have tried on without her suggestions. It was stellar customer service, and I absolutely love them. Thank you again!

Revised... today I went to return a pair of pants because the twist time silver tong had come off. I thought that they would just repair them but she asked me immediately if I wanted to reorder the same pair or my money back. I couldn't believe it I was in shock what store do you know does that. I have to say after this experience I have a newfound respect for the store. in the end my particular pair of pants were no longer available but I ended up getting another wonderful pair in store that were the same price and I was extremely happy.. We went shopping at limeridge mall before Christmas and I had to laugh because Lululemon was the only store that did not have sales.I understand from some people that their product is quite good and they're happy with it, they do offer free heming, but if you're paying $110 for a pair of yoga pants I would expect that the tailoring should be free.

I didn't buy anything, I went in with someone else who purchased something. The staff member that helped her was very knowledgeable and made a couple of recommendations tried them on, and purchased them.

Went in to buy some things for my daughter. First time in the store. It was right after Christmas, the store was packed. There must have been an employee there for every 2 square feet. Everyone was so extremely helpful and pleasant. Excellent service. Will definitely be going back.

I was very upset about the experience my wife and I had. I bought her some leggings a few months prior as she gets a new pair every few years (they previously have always lasted this long as she is very careful in them and washes them carefully too). This time the stitching on the inner thigh came undone (it wasn't torn/cut) so we went to see if Lulu did repairs. The cashier/rep was very hostile and while on the surface was helpful (they ended up exchanging the pants for new ones) they were aggressive when asking how we wash them (cold water/light detergent/soft things only/hang dry) and told my wife that those pants weren't meant to be worn more than once a week.... I'm not sure what we did to offend/upset the rep, but she was extremely suspicious and very harsh in her tone and delivery.

The educators were knowledgeable and immediately attentive. I was greeted on multiple occasions and was given excellent product education. Afterwards I was so moved I made a purchase. Please give the team a raise! Merci!

I went today to exchange a present today and Sarah was excellent. Her kindness was top notch and she was so helpful!! Sarah thank you so much for your help!!

Went in to purchase a gift for a friend. Giancarlo was SO helpful. I had no idea what to get and he helped me find the perfect product!! He was so kind and enthusiastic too! You can tell he loves what he does! Thanks Giancarlo, you’re the best!

Taylor was super helpful, friendly, and lovely to deal with throughout my girlfriends and my visit today. SHE DESERVES A RAISE! We appreciated Lululemon’s quality assurance and will definitely be purchasing again knowing the company stands by their products.