Dakota Chimney & Restoration Inc

Always great professional service with a lot of caring and personal touch.

I can’t say enough good things about the customer service provided by owner Michael Donahue. We called him on a Saturday because our chimney was leaking water and we had an unforgiving forecast ahead! He called us back right away and showed up Monday morning (in Rapid!) before I had ever even heard back from the other two local companies I called. (4ish months later never ever did get a call from the other ones that show up in a google search) - he was so courteous, professional and efficient! He was in and out with the problem fixed. Will definitely be calling them for any future needs.

I called Mike approximately 3 weeks ago. During this conversation he agreed to go look at a 3 ft chimney that may be falling down. I live 3 hours away so was unable to meet with him on the the date he said he would be at the property. I waited several weeks before contacting him. When he finally got back to me he was extremely rude and unprofessional. When asked why he was refusing to do the work on the property he replied 'it is a pain'. When I then expressed my frustration that he never reached out to me he hung up on me. In fact, I was in mid sentence .Very unprofessional! I find it confusing that someone that owns a chimney restoration business wouldn't want to restore a chimney. Granted the chimney is on a tall roof but aren't chimneys traditionally located on rooftops? Mike never gave me an opportunity to ask any questions about the danger of the chimney condition, ask for referrals, etc. Mike was rude, unprofessional, and should retire soon.

Great experience!!!! They are extremely professional, friendly, knowledgeable, and VERY experienced in cleaning chimneys. No mess was left and we've never had our chimney cleaned so thoroughly. Dakota Chimney & Restoration was a pleasure doing business with and we're delighted with the customer service experience! Class act!

Mike scheduled me promptly, showed up on time and did an excellent job cleaning my chimney. He was also very informative!

Mike has consistently done a great job getting our wood stove and chimney in order every year. He shows up when he says he will, is straightforward and honest about any issues, and leaves his workspace meticulously clean. Even our newly refinished wood floors don't show a single scuff from any of his equipment. He even went above and beyond and refinished our stovetop pot and the tray in front of our stove door. It looks great!

Mike did a complete stove/chimney replacement for us and I couldn't be happier with the way it turned out. The final bill was spot on with the estimate, and I appreciate his no BS approach. Mike was courteous and professional. He adds value to his service and I highly recommend him!