Rogers

As others pointed out, they change their prices like they change their clothes. And the employees don't know what the heck they're doing. They frequently pause and ask others or the manager. At times I had to tell them the facts so they could understand. Their knowledge is not up to date with technology and even with their own business model and offers. smh

Great deal. They changed late fees so they are only like 2-3 bucks. Works for me ill pay 3 bucks not to talk to then but I will if they charge me 20 I bet they make way more this way xD also got the pixel here and it has been awesome. Always have connection too their coverage is grand. I went from NB to Ottawa and had coverage the entire way.

Not sure what I need to get my internet installation!!!!, after several weeks and 3 appointment, each technician that visit my apartment gave me a different kind of story, the first one asked for some letter, the second doesn't have the tools to do the installation and the third one talked about fire line. Unfortunately I worked and study remotely and already get problem at my job and college due to inefficient service of Rogers.By now I have no visibility to when I'll get the installation and maybe on next appointment another new excuse gonna happen that will drive another week without internet.

I was to store to cancel service because my husband passed away. no acknowledgement of my loss by either the call center agent who processed the cancellation or by Leanne in store to processed the equipment return. I just got have a nice day". I left there upset and irritated. I'm very glad my home service is with Bell!!!!"

Very poor service Rogers should be ashamed to operate a store like that I’ll never go back and thinking of going with a different provider

Very rude staff! I was not greeted, I was made to feel like I was a burden, I tried lightening the mood by complimenting them on their service and was shot down immediately with an oh so charming eye roll. They're lucky I wasn't their boss because if I'd witnessed this, the two of them would be gone. Is it really so hard to be friendly anymore? A simple smile or even a kind word could have made all the difference. They told me walk-ins aren't welcome there anymore as the store was too busy, so let me just finish by saying, thank you for the warning but it'll be a cold day in hell before I set foot in that store again anyway.

Switched providers and am now forced to pay 600 dollars for a phone I was leasing and they refuse to take back. Highly don't recommend Rogers at all

This is not a complaint about this particular store, but about Rogers Communications in general….This company is an absolute JOKE.I can not understand how they still have customers.I signed a new cellphone contract with Rogers YEARS ago. They PROMISED I would not be overcharged each month. (As I wanted to switch to pay-as-you-go because they would overcharge me every, single, month. Literally. Every month)So the employee convinced me to sign a new contract and get a new phone. She gave me her WORD that I would not be overcharged each month. I literally used the words, “do you promise I won’t have to call each month to get the charges fixed?…” and she said ,”yes. I promise”.I signed the contract.For the following four months after that, I was overcharged $15 each month. Every. Single. month. I would call, they would apologize and take it off, and I would call again the next month.Finally, month 5, I explained that I was fed up and not doing that for 2 whole years. I told them to take their phone back and I was done.Nope. They said “you signed a contract”.I explained that I signed a contract with the agreement that I would NOT have to call monthly to have my bill fixed. But since they weren’t keeping their end of the contract, they can cancel me out.The refused.It has been at LEAST 5 years. COLLECTIONS IS STILL CALLING! Lol! They don’t seem to understand that they’re never getting a dime from me. Eveeeer. It’s laughable that Rogers is still around.Do yourself a favour and go with Bell Mobility! I have NEVER had any problems with them. EVER. Save yourself the headache. Don’t bother with Rogers. Ever.Oh, and their internet package is no different. Overcharges constantly.Joke company.

My partner and I had a horrific experience dealing with the customer care (use that term lightly) call centre when a problem came up with getting a new installed service. My partner tried for 3 days on his lunch hour to get thru to someone to talk too. When our schedules finally lined up this past Friday March 4th we went to the Rogers store in McAllister Mall.We were greeted by Annabelle O and from the moment she and her coworker heard our story they went above and beyond to make sure we were set up, satisfied, happy and appreciated. Annabelle listened and apologized profusely for our experience which was not her place too and she made us feel welcomed , appreciated and valued! In this day and age when most things happen faceless online or phone I think it’s important to remember the service you actually get in a brick and mortar store.Hands down she and her coworker need to be recognized for the amazing customer centric experience they providedShe won us as loyal customer. Thank you

Was quoted twice before the S9+ arrived to be sure by the same person over 2 days verifying....... then, 2 days later when they got it was told it's $220 more down, this location is by far the worse underknowledged staff and lousy as heck at lying when smarter people walk in and read them like a book, I got a kick out of them. I got the phone anyway because I wanted it, NOT because I got treated great or fair at all to clarify. So faithfully of course I along with more were screwed again.P.S to management or Regional management of this location. The Sales skills are terrible here and will crush this location soon for you and close up. Train them their own sales tactics better, have them be honest and clear and you may have more than a 2 star Google review in the future. You guys suck.If you were honest about pricing and offerings and stuck to it through to the end. We The customers" probably wouldn't mind getting fkd since you were honest ahead of time and probably still get and of not get more business."