Dixon Small Engine Repair

I’m just gonna say one thing “ SOOO DAMN RUDE” I called and asked about my lawn mower and they have so much attitude and talk back with such rudeness. Their service is so expensive, I’d say just watch a YouTube vid and figure it out yourself. Horrible services.

I have been to Dixon Small Engine repair in the past and have always been pleased with their service even though it has cost more money than expected on many occasions. That is fine as long as the service has been good.I dropped my lawn mower of because it was not working. I received a call on three days later and was told to Come and pick this thing up" The repairs were going to be more than the machine is worth. Other than the rudeness and attitude of the mechanic I could deal with the fact that things break. When I came to pick up the mower the same mechanic I spoke to on phone could not be bothered to get out of his seat to help. When I asked if they could show me what was wrong with the mower just so I understand the mechanic that worked on the mower again could not be bothered to get out of his seat. Another mechanic tried to explain the problem but since he did not work on it he could not explain the problem. When I commented on the attitude and rudeness I was told "We don't like giving out bad news"Well here is some Bad news - I wont be back - I will not pay for rude service and childish attitude. I will find my service somewhere else.Also purchased a Stihl Blower from this location last fall (Very happy with it) I need a chainsaw for this season I will be buying a Stihl but I will NOT be buying it from Dixon Small Engine Repair and I will tell everyone I know about this experience."

Called to order parts for my snowblower, gave them the model number and was told that they don’t look up parts, takes too long, they will order if I look up and provide a part number. Service at its best.

Took a chainsaw in for service after leaving a flat fee of 30.00 to troubleshoot it I had to wait a week before they called me told me it needed a new carburetor 243 dollars. They also told me it had low compression so its not worth fixing. I decided to order a new carburetor off Amazon for 25.00 delivery 3 days . Now I know its not an original carburetor but it runs just fine now. If they were such a great shop why wouldn't they have suggested that route? Obviously they don't care about their customers. I don't think I would recommend this company at all.

Snow-blower repair in the late spring ... stored over the summer ... started it two days ago ... all the same issues. Called today ... rude, unhelpful, lackadaisical attitude.There are plenty of people willing to do a GOOD job elsewhere. I certainly DO NOT recommend this shop.

I have called this company twice for help and information regarding my equipment, once for lawnmower, and just recently for snowblower. Both times whoever answered the phone is sooooooo rude. Requires some people skills training desperately. Won't be using this company ever as a result.

Dixon did a fantastic job on repairing our lawn mower. Fast service and quality was excellent. They were very busy but managed to turn around the repairs quickly which was appreciated. Would definitely use them again.

I was looking for a bar for my stihl chainsaw. They didn't have any in stock of any size and only 3 chainsaws to chose from. It's supposed to be a stihl dealer. I don't think so

My lawn mower didn't start up this spring after sitting all winter. I dropped off the gas mower for service, and it was ready within a day or two. Great service. The gentleman who took care of me was very friendly, explained what was required. Overall, very satisfied. Great service, at a very reasonable price. I'd definitely return for future needs. They also have a good selection of tools. Drop by, worth the visit!

Had a snowblower I couldn't start, I saw Frank and his guys fixed me up in no time. My wife can start it in the first pull now, I think it runs smoother then when we first brought it home from the store. Great service, great prices! Highly recommended!!