Fabricville Bureau chef/ Head office

Online Order-Fabricville used Purolator to deliver my order, which was not delivered correctly. Mind you, Fabricville chose Purolator-not me. When Fabricville was notified of the issue, customer service representative Gilles did nothing useful except tell me to voice my concerns with Purolator. Fabricville obviously doesn't care if one receives an order or not. Buy elsewhere.

Their customer service is really slow to answer, they messed up my order 4 out of the 5 orders I have placed with them in a row.This time, they sent me an entire roll of poly-cotton in the wrong width that I didn't order. I had ordered the 100% cotton solid. I don't think they even sent me the right yardage based on how much is on the roll, and I'm afraid to unroll it cause they may not take my request seriously.On top of that, the roll came in dirty, with cuts in the selvedge prior to shipping, in a near impossible package to open without running the risk of damaging the fabric.I emailed them a week ago and they haven't even answered me for my online order.To all Canadians thinking of buying here online, there are loads of smaller businesses and etsy sellers that do a way better job. I'd suggest shopping elsewhere.

Lovely place lovely people

I was directed here by Google Maps, only to find that it is a wholesale office, rather than a storefront. I'm sure this happens to people all the time. Come on, guys.

Had a ran in with one of the employees outside in the parking lot - very rude and unpleasant person to deal with and for no reason at all. Could’ve had a pleasant chat but Karen wanted to be Karen. Definitely leaves bad taste for Fabricville

Ne commandez pas en ligne!!! Impossible de retourner un article en magasin. Il faut payer des frais de shipping souvent plus cher que l’article que vous avez acheté. J’ai appelé le service à la clientèle pour savoir si je pouvais retourner l’article en magasin car je n’étais pas au courant de cette politique. La personne a été vraiment impolie et m’a raccroché au nez. C’est dommage, je voulais encourager plus local et finalement j’aurais dû simplement commander sur Amazon.

I work here

Amazing people great services

Big place

My experience with store #14, located in 2050, st. Regis Dorval, Qc is horrible. Rating for this store is zero out of ten. I bought the fabric (notions) and employe by the name of Nusrat , measured it wrongly at the first time. I went back to the store and returned the piece and Nusrat measured it again and gave me the new piece for the second time. she charged me for the additional length. . I went home and started sewing the fabric, I couldn't attaché the corner because Nusrat measured it incorrect again for the second time. I went back to the store and I asked for the manger (Mary) , she came and asked me to detached the fabrics from my dress at the spot and gave it back then she will replace it with extra charge again. I couldn't do it because I didn't have any sewing tools. I have field a complain to the head office in quebec and waiting for their respond. I am a victim of incompetent employee and manager not only the manger (Mary) and employee (Nusrat) didn't apologize for their mistakes they were very rude and had very unpleasant manner toward me.