North East Medical Clinic

Had to come on here to see if I was the only one being treated this way by the receptionists at the front and it looks like I’m not. The doctors here are great but the new receptionists are horrible. They rarely answer the phone and are rude when they do. They ruined this doctors office for me. How many people is it gonna take to complain to finally get rid of them and hire people that will actually do their job…

Their reception is really a bad one, my mom came there when she was pregnant, she had an appointment at 11am and the reception told us to wait, my mom was pregnant and her stomach was hurting so bad, she couldn’t stand or do anything, she just needed a doctor to check her, we waited and they helped us at 3 pm and then the doctor helped us at 4 : 30pm almost 5 pm. They have good doctors but they have a really mean and bad reception

Doctor Kassem - wait times upwards of 4 hours even with an appointment. It is impossible to get an appointment that’s not a month out. They refuse to refill prescriptions when requested by the pharmacy. Literally just need birth control. I am leaving the country and they are refusing to refill my prescription at the request of the pharmacy but have no appointments before I leave the country. They said we can give your message to the doctor but she probably won’t call you back. Worst place I have ever dealt with. Better off having no family doctor. Less wait times going to a walk in and better service. This is ridiculous and I am filing a formal complaint. Refusing me medication when I am leaving the country.

Dr. Hadad is by far the BEST Doctor I have ever been to. He listens, is attentive and will ensure to check back in on you to make sure you’re okay. Will not dismiss your feelings and will book you any test you need to ease your mind. As long as you book an appointment, you will get in at a good time.

Been here 2 hours. Just want a prescription renewed. Feels like they have no sense of time at all. Still waiting Surely the 4 other people are looked after by now. In this room for almost an hour. Waiting for doctor.

The drs are wonderful. My only problem has been with the front staff. I had a car accident and even told them over the phone and had to come in for walk in. Waiting for 5 hours and they didn’t even give me the form that later on the DR gave me. I could of filled out that form while sitting there for 5 hours..

I have just started seeing Dr Samah and so far I think she is a great Doctor. She listened to all my concerns and being I have so many they cannot all be addressed at once but I left my appointment satisfied. Also the front desk staff were very pleasant to me and I just booked another appointment with no issue getting through and again, very pleasant staff.

Dr. Alhaddad is amazing. He listen to you and gives the best diagnosis. The receptionist was very kind and try to do her best to help. Thanks a lot for your help and support.

Absolutely horrendous treatment of patients. The front desk is completely incompetent and seem to be unable to retain information for longer than 45 seconds. The front desk is the face of the clinic and ive never seen such sorry excuses for employees. Please explain the importance of customer service to them or hire someone who actually wants to help people. Despicable.

I've here for this clinic for long long time,everything is excellent but when new receptionist take in I'm not longer happy unlike when Dina is the receptionist before it's excellent she well listen and explain patients but the new receptionist they don't know how to explain and they're very rude when they pick.up the phone.its like. Their still sleepy.