Pizza Hotline

By far the worst place ever last two times I order they got it wrong. When I tried to call and complain the first time the girl hung up on me. Second time around they give me the wrong pizza I called it took them 40 min to bring me a new one then made me give back the other pizza and it wasn’t even the same size as the one they wanted back. So not only did they give me the wrong pizza when I picked up but brought me the wrong pizza THEN FOUGHT WITH ME INFRONT OF MY BUILDING. I am bilingual and understand speaking more then one language however when not all parties speak the same language and the driver is talking to the manager in his native how do I know the truth is being told? I asked him to repeat what he said that I wanted to understand and he provided to turn away from me. I asked for a refund and they denied me. WORST SERVICE EVER THEY DONT PAY ATTENTION TO WHAT THEY ARE DOING CAUSE THEY ARE TO BUSY TALKING. They don’t even wear hair nets. Nvm the thousand of other violations like employees eating over the pizza while it’s being Made. But they think they can treat there customers like trash.

Decided to give pizza hotline a go. I liked the prices and delivery took half an hour, so far so good. Friendly delivery. Pizza was alright! The deep dish style is different and maybe just not for me.

Got charged for a 4 topping pizza when i only ordered a 2 topping pizza and basically got told to bad when i asked avout it

Above average Pizza Hotline pizza and quick friendly service.

I ordered a few weeks ago, I had the fundraiser card and I didn’t know that we have to let them know on the phone that we have a coupon for a free pizza. When we got to the store the girl at the front counter was very rude and didn’t help us at all. It’s very rare for me to rate negatively but she could’ve easily told us to call the pizza hotline number and get our order cancelled and place another one through the phone with the free coupon. She then proceeded to ignore us for 10 mins before giving us our pizza. Thankfully the employee who picked up our call for the second order was very nice and helpful, he apologized for the inconvenience.

Pizza Hotline, in our experience, has really been a terrible option in the Winnipeg market.In my experiences:On multiple occasions, horrible customer service by the franchise (and employees).Prices have increased lately and for the quantity/quality it is not worth the price whatsoever.Online ordering system is the most archaic I’ve ever seen, and is absolutely ridiculously atrocious to use.Calling to order is not a great experience typically. Often the staff have background noise going on, as they must be working from home (and probably get paid poorly).The only positive I’ve found with Pizza Hotline is the speed at which they have the pizza ready. Often very fast, only around 15-20 minutes after ordering, it is already ready!I actually feel embarrassed as this company markets itself as being an excellent local option, yet the service is very bad (as well as pricing).Most other options are 100% better… Domino’s, Papa John’s, Gondola, even dare I say Pizza Hut! Red Swan seems to be great as well!

I order all the time, I always pick a deal" always tip appropriately. I always order a large ceaser salad "family sized" this time it came with no dressing. I called and apparently they "credited me the balance" of the salad 12.95. will remove negotiable review after credited next time I order. I doubt I'm getting the credit."

I tried to order 2 pizzas online one with super thin crust and one with thin but I could not order the super thin crust online. I called in and was told to refresh my screen and try again and if it did not work to call back. It did not work and I called back after I had placed the rest of my order online.The agent told me she was going to call the store and change the order to super thin I tried again to explain that I wanted a second pizza ADDED to the order that I could not place online. She said she would have to call the store for some reason, I declined.At the store I complained to the store employee about the second pizza and asked if I could order and pay and could they deliver it? He said they could but I would be charged for delivery, nice empathy store employee.When I opened my pick up order there was no cutlery as requested and printed on the receipt. Hard, no impossible to eat the pasta dish we also ordered without any supplied cutlery.I called and complained again as the crust was regular not thin.Its just pizza not rocket science, placing an order should not take all day and if it does the order should be made right. If the customer takes the time to complain and explain to the store employee of the issue(s) the store employee should try to make things right and if they cant find someone in the store that can.Unfortunately I ordered again from this store the following week. I asked for 2 pizzas with 2 different crust types upon pick up they were both the same, It would appear that by placing an order has no impact on what will be made by the staff. Out of 5 possible pizzas ordered only two were correct.Edit; the store did respond promptly to the complaint but are not responsible for staffing.

Came to grab a pizza and the person working had such a kuti attitude while I was ordering. Learn some proper customer service

The pizza is okay, been getting a bit stingy on toppings for the price, plus they don't know how to cut a pie straight! Every time I get a pie there's 2 small slices and 3 huge pieces that they got to lazy to cut!On-top of that thier online site is dooooooooookieeeeeeeeeee wouldn't recommend.