Kitchener PEAK Sleep Clinic

The Good: Fast to get in for study, friendly and knowledgeable techs that explain the process well and make you as comfortable as possible, during what is truly a bit of an awkward procedure in even the best of circumstances. Also the use of modern wireless equipment.The Bad: The location is noisy, you will certainly hear the LRT and traffic on King Street. Some of the rooms are not well air conditioned. Also the equipment is very poorly maintained, the unit used for testing in my initial study was held together with tape, and the units batteries failed multiple times, not acceptable for a clinic that charges undoubtedly a fortune to OHIP. Also makes me wonder how the battery failures could affect my test results.The Ugly:Doctors will take their sweet time to prepare prescriptions for CPAP. Which is pretty scary, Sleep Apnea, which is my diagnosis, is a life-threatening disorder and without treatment can be deadly along with having the potential to lead to multiple other medical complications, and undoubtedly has a negative impact on people's lives. You'd think that this would make the doctors act with some sort of urgency, especially given that treatment with CPAP can make such a positive difference in the lives of those with apnea, but this is sadly not the case here. (Going on 3 weeks of waiting for the doctor to send my prescription to the service provider)

Wonderful experience here. Staff are very friendly and helpful. The man who was there for mine was very kind and a great conversationalist. The beds are comfortable and the room is kept at the perfect temperature. Would definitely recommend.

I had a wonderful experience with PEAK Sleep Clinic and would highly recommend to anyone in need of a sleep study. The space is clean, with comfortable beds that allowed me to have a great sleep and the staff were very professional and friendly. Will return!

The new clinic was very nice and comfortable. The staff was fantastic. I had tried to book a sleep study through a different respirologist and it was going to take the better part of 18 months. Peak had me through the whole process from referral to prescription in a month and a half. I would recommend them to anyone

If there was a 0 offered for rating I'd pick that as my father has drivin to this place twice now in the last week and a half for his appointment at the sleep clinic and neither time was the door answered nor the phone answered after him ringing the door bell and calling while waiting outside in the cold at night at 67 yrs old for over an hour until he finally decided to give up and head home. My mother and myself as well also called with no luck. Needless to say very upset with the lack of care, curtacy and professionalism.

This was my third sleep study but my first with PEAK Sleep. It was by far my best experience with a sleep study. The staff were friendly and knew what they were doing. The facilities were nice and I found the bed and pillows comfortable (though bringing your own pillow is a good idea as individual tastes vary)I was amazed how fast I was able to book a study...less than a month wait (I had waited up to 6 months for my previous ones) and doctor follow up is scheduled for 1 month after my study.One challenge at this location is parking. They had us park underground which was convenient but to get access you had to get a fob from the front desk and there was no legal place to park while you were getting the fob. This challenge was increased by the construction going on in front of the location right now so it is not a bad idea to get there early to figure things out with your car.One other issue, the

Dr. Akash Saxena is a very excellent doctor. He helped my sleep issues a lot, and when we talk he gives me the time to ask him all the questions that I have, I always have very good experiences with him and he is a great communicator and very helpful, thank you!The facility and staff are also great.

These people are amazing. They are courteous, polite, professional & efficient.From the time they receive your doctors medical referral, your initial contact, your overnight sleep study, to your online medical appointment & followup is much more than a 5 star review. Thank you Peak! You are awesome!

CPAP pushers. My experience meeting with the doctor for the follow up was the most unpleasant doctor visit of my life. Not only had they destroyed my past records but they completely contradicted my last diagnosis given to me by their own clinic.The doctor was pushy in asking questions about my personal life and he gave me the feeling that he quite enjoyed seeing me at such an uncomfortable level. He was animated in his body language (making faces) and treated me like a second class citizen. He is NOT an ear nose and throat Dr. yet insisted looking at my throat and said it was fine." My throat is not fine and has very notable scar tissue in it. I have seen a real Dr. for this issue.If you tell them upfront that a cpap is not going to work for you they pretty much want you out the door."