The Watchmaker

I bought a ladies Hamilton watch at The Watchmaker and am very pleased with it. The man who helped me was very knowledgeable didn’t pressure me to purchase. I recommend them and if I need a repair or a new battery, or even another watch, I’ll go there for it.

Dawna, got my ORIS chronograph back today and just want to say THANK YOU, it looks fantastic!The work you folks are doing there is second to none!Everything I asked was performed flawlessly plus some! I noticed that hands were replaced which is a pleasant surprise given that the lume on the hour hand was starting to crack but wasn't sure if that would be covered under the repair but you guys did it anyway!Also the polishing was tastefully done, enough to make it shine again but not enough to compromise the original case design or erase the love marks I've put on it through 10 years of use.I couldn't be happier with The Watchmaker, from the open communication and updates throughout the months to the actual worked performed, all top notch.Please feel free to forward and extend this note to the rest of your team.All the best

I've only been here for a dial cleaning so far, but they were prompt and professional and I'm happy with the result. My watch is back in one piece, still ticks, still tocks, everything still lines up, and the debris is gone. What more could one want?

If you are looking for watch service, to purchase your first watch, or add to your collection, look no further than The Watchmaker in Stoneham, MA.I was fortunate enough to stumble upon The Watchmaker while searching for a limited edition watch. The Watchmaker was listed as the only Authorized Dealer in the area for this particular brand. Upon visiting their web site, it also just so happen to be that they were hosting their first ever After Hours event back in April.The event was a blast. From the moment I arrived, I was greeted by the owner and founders son, Dave. Dave was a gracious host as he immediately offered me a beverage, which I happily accepted and enjoyed while we talked shop. Dave, his associates, and the patrons at the shop were all brimming with passion and knowledge for the craft of watches. It was a stellar event, and should Dave host another I would highly recommend any and all of my fellow watch enthusiasts to mark it on their calendars.Event aside, Dave maintains an outstanding showroom of reasonably-priced, high-quality Swiss and Japanese watches from widely respected brands. Moreover, everyone on his staff is equipped with near-encyclical knowledge of the watches they carry. This means that every visit to The Watchmaker, you will be getting your money’s worth in knowledge, in addition to some of the finest watches-for-your-money out there!Ultimately, I walked out of my first visit to the Watchmaker energized, more informed, and a few bucks poorer because I couldn’t resist the temptation to check-off not 1, but 2 watches off my wishlist!I am grateful for The Watchmakers commitment to second-to-none quality service and thoughtfully curated assortment of quality products that they carry. They have most certainly earned a returning customer in me, and I look forward to future visits, as I check more watches off my wishlist, for years to come!

Great experience!! Could not get my local AD to help with a replacement strap for my Oris. Called and had no issue with getting what I needed. Shipped it out quick and its installed and looks great on the watch. You have earned my business. Thanks again

I've sent in multiple watches for repair over the years. I recently sent in my wive's Amber wrist watch and came back working again and looking beautiful as ever. Thanks once again

The owner Dave, could not have been more obliging to make me a happy customer. Manufacturer sent the last strap in inventory made for my Swiss Army 2003 watch but it did not fit. He then took the time to go through his entire inventory to find a strap to fit a very unique size. Dave got it done and for a fraction of the original Swiss Army cost of their own strap.

This review is important to you if you are considering a good place to send your watch for repair. By way of brief background I sent my Oris dive watch in to be serviced. I was advised initially that the watch would need a full service and it would be around $500 or so.Ugh! ... but then I get a call. The watch maker found a simple fix and while I could have had the watch serviced, it was not due and the simple fix would get the job done. The price $100 and change.This NEVER happens to me. What I know about watch repair you could write on the back of a postage stamp, so I was in these guys hands to be honest and do what needed to be done.So to have someone look after your watch and wallet at the same time came as a shock. I put it down to the fact they are truly honorable people who put their customers first and do what needs to be done rather than hose you down for money.So I couldn’t recommend these guys highly enough - fantastic service delivered by wonderful people. Thanks for your help.

Photo attached for verification of this review. Please see Oris Mechanical Altimeter watch next to print on FedEx mailer showing return address of The Watchmaker. Names have been blocked out to follow Google review posting regulations.Our watch collections matter to us in a potent and special way that only other serious collectors understand. We are different from one another in many ways still there is an essential kinship and understanding of the significance of the small and ensconced meshing of gears, wheels and springs and all that goes in to the sporting of such finery. Shipping watches for service is a unique area of life and of maintenance. We all know the concerns over trustworthiness and each of us has looked carefully at all we could find about a service source prior to that shipping out of a timepiece that holds a key position in our possessions.It is difficult to write out the details of how Dave of The Watchmaker broke his promise. There are gray areas that he attempted to hide in, but as we know, what happens concerning the tracking of time will soon come out into the light. He seems a fairly good man and decent hand at repair. It is surprising that he felt confident, maybe smug, in directly turning against his own written agreement in email body exchange. Most people are alert to potential consequences of that legal record. More important than this, because we often do not meet the technicians and shop owners who do the wonderful craftsmanship, we truly depend on their word. I have come to work with a number of watch repair companies that have proven good for their promise and also legitimately fair in navigating the unexpected discovery in a watch's condition. The shops have different strong-suits and I am careful about what wrist clock is sent to which establishment and for what attention.Part of what made Dave feel he would get away with this breach of contract is that the dollar amount is small enough that he saw no way it could come back for justice. Theft is a wrong that has many effects. The damages to my time are the largest impact as first I was communicating with Oris in Switzerland, than the Watchmaker and it took more than 45 days to arrive at a word from Dave to ship.I am replacing an original special clasp band that opens too easily on a heavy watch that should be secure through a rough airplane landing. My feeling was that Oris would like to make that replacement or adjustment to a different type of buckle for the sake of future business and general brand mojo management. It turns out that the Watchmaker forgot to confirm the origin of the watch and backed out of promise when Oris left it to him to cover his agreement.I enjoy securing time pieces from various vendors and even a good trade when fortuitous circumstances allow. This was from a reputable gray market specialist watch seller and when Oris would not cover Dave's shoddy deal-making for fair market supply reasons that I accept, Dave stepped back and broke his written word. He needed to follow-though because he had me ship. I provided all detail he requested and he forgot to have Oris check the serial number in the lengthy upfront negotiations by email.It may seem like a small detail, but as you know, the principles of life show where they will and we have learned several things about The Watchmaker in Peabody.It is the lavish professionalism that Dave uses in communication that makes me most uncomfortable as the tide rolls out and the character gap is revealed. Beware fancy highwaymen who do much well but then see an angle against you and think they can squeak it by.

My Omega Seamaster 300 Pro was in need of a complete service and restoration (Not running, Dial moving around, bezel completely faded, Helium valve broken). Haven't worn it in over 10 years. So, I stopped in and spoke with David. After he and his team assessed what needed to be done, David suggested that he send it back to Omega for service. His thinking was it would cost me less. Any additional parts needing replacement that were unseen during his estimate process would most likely be included if sent back to Omega, rather than doing the work in his shop.He was spot on! My watch was ready for pick up more than a month earlier than anticipated and runs and looks brand new! I'm sure he made a few bucks for brokering this restoration. I'm more than good with that.I have a few other time pieces needing work and I'll absolutely bring them to The Watchmaker.