Artemano Ottawa

Beautiful store and ambiance. Unique exotic wood pieces imported from south east Asia not found anywhere else in the city. Definitely check it out, you won’t be disappointed. The prices are what you’d expect from a high-end furniture store that offers unique items.

a beautiful and fun table from Artemano.However if you purchase an item that is a 'display model' no guarantees or warranties on the item. So, if you are looking for one of a kind...buyer beware!

I decided to furnish my new home from Artemano Ottawa after I walked in and saw their beautiful furniture. The sales people were very nice and helped me pick out what I needed. It went terribly downhill after my order. After many months of delay for some of the custom furniture I received it damaged. Their customer service at head office was terrible! They only agreed to replace some of the items after threatening to take them to court. The other items that looked good also started cracking. I will never buy any item from Artemano ever again. I have spent thousands of dollars and they definitely don't value customer satisfaction. This is a sign of a terrible company. Do yourselves a favour and stay away and save your money!!!!

Purchased a table for delivery in 2 weeks, but was overcharged by $450. After some scrambling I got the money refunded, it took about 45 mins for the manager to figure out the refund.I called to double check that the delivery was still scheduled as there was poor communication. At that time I was told that the table modifications I requested could not be done as the carpenter was gone for the next 3 months. The whole reason I bought the table was because I was assured that the carpenter would make some adjustments the very same week.Was told to just have the table delivered as is and they would ask the carpenter if it was even possible to modify the table in 3 months time.At this point I requested a refund and I was told they needed to ask permission, then wait for the manager to come back from training. 2 days without a call back I tried calling them again.I went in for a refund but they have a $1000 a day cap on refund for their machine so I had to return a total of 3 times to get 3 separate refunds so that the total was completely refunded.Will not purchase from them again. Bit of a nightmare.

AVOID AT ALL COSTS - Criminal and dishonest, worst customer service ever.They have a beautiful showroom and lovely pieces, but once you buy, it's downhill from there...We purchased a table, bench and chairs, spending several thousand dollars. The table was missing a piece and it took over three months of constant follow-ups to get the store to mail it to us. The bench color was off and they flat-out refused to exchange or return it, saying that since we had transported it ourselves they could not do anything to help us.Finally, and worst of all, the four leather" chairs we ordered came six months later

My Mom ordered a new table from Artemano before she moved into her new place. When she got to the new place she realized it wouldn't fit. They wouldn't refund her even though the table wasn't even built yet and hadn't yet left the store. I have never heard of a company that won't refund someone for a product they haven't even taken yet. I will NEVER shop here and I like to let everyone I know about this experience so they can beware!

This company has the best service when they’re selling you something and the worst when anything goes wrong. I’m not the type to write reviews but in this case I think it’s important for people to know. Their furniture is beautiful and priced accordingly. I received a table that has some obvious defects (no big deal) that Artemano had kindly offered to exchange. I was so impressed with how quickly they were willing to help. And that’s when it all fell apart. Booked a delivery for my new table and their delivery team called me an hour before their expected arrival to tell me my new table isn’t even in stock and they aren’t coming. Since then, silence from Artemano. I call, nothing.. I email, nothing.. Why would you book a delivery without having the table in stock? I thought most companies would at least appreciate that I’ve taken time off work to wait for the delivery. All that aside, is there no desire for repeat business? Simple customer service is all I expected. Please don’t book deliveries for things you don’t have, sets everyone up for failure. And still I’m chasing them to fulfill this promise of an exchange. Nothing feels worse than being outright ignored. I’m starting to think it might not even happen. This has now been going on for a month.

I did bought a bed at this location. Felt like i was disturbing the young gentleman that was taking care of me . Store was completely empty. He ask me if i like to have it delivered and i said yes at the time . Was told they would call me . I received a call for the delivery today and was told that i needed to pay the delivery cash ??? Was never told that they had a charge for this . 250$ from ottawa to hull . This is a rip off be careful!! Nice furniture but the service is the worse .

Do not buy from this company. I purchased a table online that did not say anything about cracks, splits etc, in fact, we purchased this table because of that. Other tables have very specific mention of cracks and splits, so you know what to expect. This table was pristine, slab of suar with a freeform (not straight).Surprise!! we receive the table and it has one half that is UNUSABLE, its almost like the one half resembles one of those old timey bottle openers with a jagged tooth.Not happy!! Look at the pictures of website and what we received! Thanks alot!

Probably the worst run company I have ever dealt with!!!! I'd purchased a coffee table online when the notification came up saying it was now in stock. I was happy to finally order it because I'd waited almost 2 months for them to replenish the item in the warehouse. Three weeks goes by then four then seven and I've called 4 times asking to see if my order had come in but alas the truck had not delivered it so the Ottawa location advised me to call customer service to see if they could track it down. Customer service has now informed me that the item I'd purchased is no longer in stock and they wont be getting any in for the next couple of weeks and potentially months. I asked customer service when they were going to call me and inform me of the situation? They responded by saying it was up to me to contact them. Are you serious!!! It was up to me to contact them in regards to an order that has been paid for and seven weeks later not received. Ya great customer service!! Will never deal with this company again! It really is too bad because they have nice product just horrible management.