Jack N Jill Surf Shop

I had a bad experience in the shop, customer service was terrible. I walked out when I saw the owner being very rude and disrespectful to one of his employees.

Horrible customer service and quality.I purchased a long sleeve may long weekend, the letters on my shirt started to peal after one wear ( none washed) I called and spoke to someone as I live 6 hours away, she said the manager would call me back and would send a shipping label to send the shirt back for a new one or a refund. She also told me that some of the shirts in that style have been peeling.I waited a couple days never heard anything, I called no answer left a message explaining my conversation with the last staff and that a Manger was to call me, no call back. For a shirt that is $60 peeling after one wear and then to be told they will do something and don't, horrible customer service they must know the quality is garbage as she did admit and ignoring a customer, clearly they don't stand by there products at all. Will never come here again!

They didn’t close for 10 more minutes and wouldnt even let us in. I forgot a sweater and i was cold i just wanted to buy the first one i saw. But they were rude about it and just stood and looked at us and then wouldnt let us in.The items inside looked cool. Too bad i couldnt buy any.And before we went in the two girls working were making weird noises at each other.All in all they were not friendly and i was cold.

Hello, google is not letting me post my review so I will attach an image to this review with my full review.

Awesome shop for all your beach, surf, skate, and SUP gear. The owner and staff are super knowledgeable and eager to get you out on the water or beach in style with the RIGHT gear. I been checking in and buying from these guys for over 10 years and they have set me up with all my surfing and kite surfing gear. 5+ stars all day long. Highly suggest checking out them out when in the area.

A few days ago my 67 year old mother went in to buy a paddle board. She did not know anything about paddle boards and was curious to learn after seeing people out enjoying them on the water.The young man behind the counter suggested something called a battle board which did not come with a paddle. She was skeptical but he insisted she should buy it and try it out and if it wasn't right for her she could just bring it back for store credit.She took it out once and realized there was no way she could balance on the tiny board. When we tried to return the battle board yesterday the two young men in the shop wouldn't honour the return and made her keep the board. We will not be returning to this store. I would suggest that seniors be careful with the sales tactics used here as they are quite misleading.

Awesome Shop, I love shopping here. I've been shopping here for as long as I can remember. These cups are my absolute favourite!!

Over priced, rude and racist toward skins""

My family and I went into the store set on purchasing sunglasses and some other items. Once we were in the store myself and my husband were made to feel very uncomfortable, instantly followed and watched around the store. We left store and called to let the staff know, excuse was “training staff” I’m sorry but this has happened to many people, I get it it’s a high traffic area but I’m sure there are other ways to insure theft isn’t happening. I noticed all staff are young and there isn’t any senior staff supervisors mb this could help

This is one of my favourite shops to visit when coming to Sauble! I love all the Sauble Beach wear!