Movado Company Store

Excellent customer service. The manager, Dylan went above and beyond to make my experience great.

We shopped for Christmas and after many stops ended at MOVADOThe young man did an amazing job charming us and selecting and describing. All around a well spoken very polite and knowledgeable person. Kudos. We ended buying quite a few watches as giftsWill return. So refreshing to see “Good old fashioned service “

I wish I can give 0 . Customer service it’s the worst. We try to refund a watch in less than 24 h of the purchase and was nightmare. First they don’t have a policy to show it’s everything final sale. No advertising… nothing. When we got the watch the didn’t mention it’s final sale but when we try to return turns final sale. The store manager Dylan it’s very rude and he accused my son to try to return the watch because he had used a night before( a serious accusation made without even having opened the box to check the watch and proved it’s used).When I asked to see the store policy where it was written that all purchases are final sale he didn't have a copy and another thing if you look on the website there's nothing written about final sale.Be carful if you gonna puschase something on this store make sure to ask about return policy.

Service was excellent. Went in with 2 watches to replace batteries and they did it while I waited. The manager pressure tested the watches Before & After replacement and the The price was very reasonable.They have a very nice store with an incredible selection of watches. Highly recommended

Came into the store looking for a watch to gift my husband and was met by the most energetic lovely women named Mary she had such a great personality and full of life. She approached us right away and once we told her the style we were looking for she right away directed us to the styles we wanted. We ended up getting th movado classic with a leather strap. Shopping with her was such a delight. Definitely coming back to this store.

Great customer service from Dillon. He went beyond my expectations to make sure I was happy and resolved any concerns even months after purchasing a watch.

Unhelpful and unwilling to make a return less than 24 hours after purchase. Would not recommend shopping here as their prices are also very inflated

Absolute Pleasure to deal with Movado Vaughan location , especially Dillon & Banisha. These guys will assist you and go out of their way to help you . HIGHLY Recommended