U-Haul Moving & Storage at Barnet Hwy

Last Sunday we had a booking and since it was Sunday when we came to pick the van at 8 am they were not open and we did the self pickup and continued with our moving. On the same day around 3 p.m., when we came back to drop our van they asked us to pay $100 on top of what we were supposed to pay as a late fee". It was not at all mentioned on the agreement and the manager of that location "Amar" insisted us to pay the extra 100. And after arguing for about an hour he reduced the amount to $50. Then we understood that they were trying to scam us and we agreed to pay the so called late fee but only if they mention it on the receipt they are going to provide us. Then he waved of the entire thing and we just paid what we are supposed to. So for everyone who's going to this location

First time trying digital pick up, it was quite simple and no delay for the first time, truck was also clean. The staff who processed my truck return was friendly and professional. Best U-Haul experience I ever had.

The truck I was booked into had a homeless person sleeping inside, and they had urinated in the cabin. The employees got me a different truck for my trip but the ordeal was startling to say the least. I'd suggest, at a location so close to the sky train, that truck cabins be inspected in the morning before they are cleared for rental. Especially if trucks are being left unlocked.

We booked a truck for a one way. Got confirmation. Less than 24 hours away from our move they said they had no one way truck for us. Now it's costing twice the amount and extra ferry fees to rent an in town" truck! This sounds scammy for more money. They wouldn't let the in town truck become a one way move truck. We have to drive it all the way back. More money for them!! Buyer beware! If they don't resolve this we are going to find a good journalist and a great comedian to forward spread the word. Pretty sketchy corporation."

I paid for two days originally I planned on one day rental but didn’t make it back in time. They said they Charged me 225$ on top of the 2 day rental I paid for because two people needed the truck so 112$ for each person that couldn’t get a truck in time. Although I could clearly see there was other trucks available and two people were not renting the same truck in a few others. Complete scammers

SCAMMERS!! DO NOT RENT FROM THIS LOCATION! THEY ARE SCAMMERS as mentioned in previous posts. They will blame you for scratches that you did not cause and for fuel. Lucky I had pictures of the fuel tank and rental sheet indicating fuel level. Further, make sure you take pictures of the roof and dispute every photo on the app. Manager said he will call with video evidence and still did not call. Will be taking these people to small claims court as I have substantial evidence against them after reviewing my photos more so now with these other scam reviews written in the last couple of weeks. If they are scamming you hundreds of dollars, please bring them to small claims court, it only cost $100 to file a claim and you do not need a lawyer and can represent yourself and bring your evidence. With similar reviews of scam the last couple of weeks, I may think of going to the media about this location.

Why does Uhaul MUST contact emergency contact for me to rent for a 10 km maximum day? My wife dropped me off at Uhaul and continued to where we were moving my elderly mother into a retirement home and could not pick up a call while driving. This is a ridiculous policy . I was told if we could not get hold of her, I could not rent the truck. Ridiculous policy.

Parking was chaos, lineups were too long. I booked weeks in advance and still I had to wait 30 mins to talk to someone to pick up the truck. The self check in system did not work (just like last time, so I don't think it ever works). There were only two people checking customers in, on the last weekend of the month..... To top it all off the staff seemed miserable. Also the app that record the gas used was not accurate at all. Thankfully we took a photo of the gas gauge before we started the trip. They tried to charge us more for gas when we actually filled it up more than how we received it. what a scam. This was a gong show and very stressful.

I had a great experience at this location. I’ve been using the u haul service for 10 years now, by far this is the best. Chris was amazing with literally outstanding customer service !! He helped me hook up the trailer I rented and the return service was super Easy and convenient.