Waterloo Energy Products & Mechanical Inc.

Reached out to Waterloo Energy because we were looking to get off natural gas and were looking for an HVAC contractor to help us figure out the best option for an alternative system and also to deal with problematic ducting that was installed when our old home was originally built. We worked with Jim to select a system that would work for us. He reviewed our home energy audit and was able to offer us both an HVAC and a water heater system that would suit our energy efficient and sustainability goals. We were also able to get some modifications to our ducting done that helped with airflow and Jim recommended some measures we could take to help with insulating the few ducts that we couldn't rework. We ended up purchasing a Mitsubishi Zuba furnace and a Rheem Protera water heater, both run on heat pump technology with a back up electric source. Jason and Shawn made quick work of the installation and we're super friendly and really helpful in explaining all the ins and outs of the new systems. We had a few hiccups during the furnace install but Jason was always on the ball and super communicative about the issues and got things sorted out ASAP. Waterloo Energy also provided the most affordable prices on both the systems when compared to the other big name guys in the area. Jim was also the only sales rep that understood our sustainability goals and didn't try to convince us to keep a gas furnace instead. Both our systems have been performing really well and I highly recommend using Waterloo Energy for tackling a green energy related upgrade in your home.

Our real estate agent introduced us to Jim at Waterloo Energy Services. We purchased a fixed upper home that needed a new furnace and A/C because it the unit was over 15 years old. I was very impressed with the overall experience. After asking 100 questions, we decided to go with the most efficient Trane Furnace and A/C. The installation was quick and painless. I liked that the tech fully explained how to use the unit and change the filter. We are very happy with the entire experience. Thanks to the entire team at Waterloo Energy Systems.

We appreciated all the value of excellent service! From initial contact, their professionalism, response time, and courteous performance was well presented throughout the process of removing and replacing our furnace. Thank you to a great team, which made an essential service seamless and a great value!

Waterloo Energy installed a Geothermal unit at my office. They came when they said they would, and the installation was completed in a few days.The price was competitive, and completed at that price with no surprises. As a tradesman myself I was happy with the quality of the installation. I am very happy with the system!

Not sure who to trust for HVAC? Trust Waterloo Energy Products! They installed a 2.5T Mitsubishi ASHP for my home in Cambridge and did an amazing job! This project was part of me electrifying my home and taking part in the green home loan program. They sized the whole system, guided me through the process, removed my old AC and furnace and installed the new ASHP system with no issues. Price was fair and quality of work was high! I even hired them to install an AC unit at my grandmothers house afterwards. Thanks WEP!

We decided to upgrade our furnace and A/C to a Trane system. We asked our realtor for a recommendation, and he referred us to Waterloo Energy Products. What we liked best was that the sales team were accommodating and educated us on which system was best for our home. We were motivated by the reliability and energy savings that we would receive from Trane. The installation was easy and painless. We also like the after the sale service call we received from Jim. We would recommend this company based on their customer service being five stars.

My furnace was blowing cold air, and I needed someone to come out quickly. I found Waterloo Energy and got the service I needed. They came out and fixed the issue on the spot. Special thanks to the office staff for arranging the same appointment day.

I would rate Waterloo Energy Products 10 stars if I had the option too. I was delighted with there customer service and support that we received. My A/C needed fixing so I called my realtor for his suggestion. He recommended Waterloo Energy Products. The customer service was very professional and they arranged to see me in a day. I couldn't have asked for a better company to work with. They came over and fixed the issue quickly. I had my A/C running and the cost was much lower than I expected. I highly recommend Waterloo Energy Products.

We recently had a hybrid heat pump water heater and an ERV installed by Waterloo Energy Products. They again did a great job for us, just like when they had previously installed our cold climate heat pump. They were very friendly and completed the work in a very professional way. They arrived on time and stayed a little late to get our project installed and make sure it was working perfectly. Thanks again for another great installation!

First off I want to say thank you for the great installation and installation team! Shawn and Jason were awesome, they have both great skill and take great pride in their work as you can see from the attached pictures of our new Mitsubishi Zuba heat pump installation.Jim and his team at Waterloo Energy Products share similar values to my family when it comes to energy conservation, efficiency and forward thinking. With knowledgeable staff, the best products and great service choosing Waterloo Energy Products was definitely the right decision!