Mayfair Dental Centre

I had an extremely unpleasant and stressful experience with Dr Yen at Mayfair Dental Clinic. Dental visits cause me anxiety at the best of time, and due to his actions, my anxiety has significantly increased. In my opinion, he has no patience, empathy or understanding for patients with questions or concerns, or may be nervous, and should not be working with patients. He did not provide me with the information to make an informed decision for an urgent procedure. Following my panic attack at the dental office (for which I was left in the waiting room while having the panic attack around other patients, and told “You will be fine” when I clearly was not), I was referred to a oral surgeon. The oral surgeon advised the procedure was complicated and should not have been attempted at the dental office. The potential complications were clear to the oral surgeon, as he took the time to actually fully examine the x-rays and explain the procedure to me, including the potential issues. I am terrified to even think of what would have happened if the procedure had been attempted at the dental office. Not only were the actions of Dr Yen unacceptable, I was left feeling embarrassed and humiliated as the staff did not offer me any privacy while I was having the panic attack.I provided the dental office with an email describing my distressing experience and how it has affected me. The office has had several business days in which to acknowledge or respond; however, I have not received any acknowledgement. This reflects poorly on Dr. Yen and the entire dental office. Based on my opinion and personal experience, I will encourage everyone – current or potential patients – to look elsewhere for their dental care. The entire disastrous experience and lack of acknowledgement of my concerns has left me with an opinion of little confidence in Dr. Yen and Mayfair Dental Clinic, and served to significantly increase my dental anxiety. If you value your dental health and safety, my opinion is to avoid Dr. Yen in particular, and Mayfair Dental in general if this practice is their standard of care.

I live outside of Victoria and had a dental emergency on a holiday weekend and couldn't get in to see my regular dentist. Christina at reception promptly addressed my concerns and arranged forDr. Yen to remotely diagnose and treat the (recurring) issue. They even checked in on me throughout the weekend to see how I was doing! Excellent service!

I’ve been going to Mayfair Dental for 13 years and have had the best experience. I am a patient of Dr Yen and I think he is a great dentist, and a dental genius. The staff are always pleasant, and I appreciate the text reminders! Highly recommend this clinic!

Dr. Standish was amazing during a difficult and lengthy procedure.Oh

Great front desk staff and dental technicians. I went for a wisdom tooth extraction with Dr Yen and it was smooth and quick.

Seek second opinions. I felt rushed, like my questions were an inconvenience and like it was the 1950s because he has no idea what care should look like in the 21st century. Dentists and doctors please STOP calling patients sweetly, hun and touching their limbs. It’s uncomfortable not comforting. I did not feel like my dentist was giving me all my options and was basing opinions off assumptions and possibly what would cost the most. I am not happy with the care I received here.

Dr Standridge, Winnie....Christina...Is it alright I mention names????This is the best place ever,If.You desire kindness, consideration, love. This is no ordinary dentistry. It is absolutely above and beyond.

I've always had dental anxiety but Dr. Tubio, Amy and Alyssa are very reassuring and ensured I was comfortable the entire time. Would highly recommend this office to anyone who asks! Reception staff is also amazing! Always working with smiles on their faces

The cleaning was such a great experience as a patient. The service and communication of the staff definitely goes above and beyond what I expected. The dentist was friendly and professional. I can't wait to go back for my next cleaning!

I went here when I was in college and struggling financially. It was by far the most painful cleaning of my life. I left the office balling because I was quoted over 7000 dollars worth of essential work" that I did not have coverage or funds for. Luckily I was able to find an amazing dentist who felt I only needed 86$ worth of work and I have been going to him since. This place felt incredibly greedy with no heart."