Canada Passport Help

Do not waste your money. They were unable to figure out a way to get me a name change. When unable to get this accomplished, I asked for a refund that was promised and never came. I emailed them and no response. Very unprofessional.

I am living in the US and needed my passport renewed. I decided to use an agency to help me submit the application in person. Mario was very helpful in answering all the questions and I received my new passport in 2 weeks!! Definitely worth every penny and cheaper than flying back.

Very helpful for untangling the bureaucratic web that can be a passport applications from outside of the country. Many people will approach the application process with dated information, but Mario and his team break everything down into a step-by-step process and were very flexible and attentive to our needs.

It’s hard to rate a service when there’s none….left two messages today and no return call!!!

The worst! I did not have a good experience with these guys. This service turned out not to be helpful. They were not helpful via phone or clear and concise when answering my questions. All representatives were difficult to understand with which made the communication more difficult. My passport application was checked and sent to Canada with errors they did not notify me about which defeats all whole purpose of the service. Once sending it to them it didn’t seem to get to Canada very quickly. It seems it was a waste of my time and money in this case and ended up slowing the entire application process.

Did not at all explain the service fee when called on the phone. Simply said I would be paying the passport fee.When i called back to cancel and explain I wasnt clearly told about the service fee. I was argued with to some length.Although she insisted she was a reputable company and they use .ca. I would not think the Canadian government would back this company.

Fast service

A 1 star rating is higher than our experience deserves. The contacts were unprofessional, they didn't answer the questions we asked - and at one point actually tried to change our passport application to make my wife the guarantor - when we had an approved guarantor already lined up. When we asked why, we didn't get a clear answer which left us (and our guarantor hanging). Aside from poor communication, they also missed some big errors in their review. When we caught the errors and asked why they hadn't caught the errors (i.e. the requirement to print in capital letters) they stated that they would change that on our application AFTER we mailed it to them; to the date of writing, they still haven't explained how they would legally change a printed, signed and mailed passport application document. We asked multiple times (with no response) and were unable to get the business to pay for mailing our application (even though their website [as of Aug. 18, 2021] states that our payment to them covers the Administrative Fee: mailing and courier fees

this company is amazing! Such services so hard to come bye nowadays it was a nightmare to retrieve my Canadian citizenship documents everything that could’ve gone wrong went wrong but Mario straightened out all issues with ircc was always there for me when I needed him updated me every step of the way and went above and beyond for me. never lost or stumped always has a great network of people around him words cannot describe how thankful I am that I met Mario and his team5 stars for this company is an understatement!! I encourage anyone with any Ircc issuescontact Mario