Urban Barn Leaside

This Urban Barn features some great home decor, and furniture. This is no discount store and prices can be on the higher side, but they do sell quality and some very unique items. The store itself is not huge, but has a lot in a small space and is well merchandised! Saw some awesome tables, great bedroom setups and there’s actually some really good deals on some furniture which was half price or less. The store is bright, well lit with lots of windows. There are lots of staff available for the size of the space although no one engaged with us we were allowed to wander and shop and I’m sure if we needed help we could’ve found it easily. Wandering through and exploring, the store was a good experience.

Best Urban Barn! Had an amazing experience. Store is well displayed with great inventory. The staff are so friendly. Special shoutout to Tish! She was so kind and helpful.Located in the shopping centre at leaside, ample parking and lots of other stores are conveniently located near one another.

I only write reviews when I have had exceptionally good or bad service. The Leaside staff at Urban Barn are outstanding and consistently helpful! I purchased a custom couch and knew that I was responsible for all measurements etc. to ensure it fit. I did so BUT made 1 error and found myself with a stunning couch that could not round a corner at my condo. When I enquired on what my options might be (I signed the waiver that I owned the couch), they suggested 2 options for me. Within 24 hours, there was a solution to getting my couch in my condo and I am now comfortably sitting on it as I write this review. This is the 2nd time I've made a significant purchase at the Leaside store and will continue to give them my business going forward! Thank you Leaside!

Incredibly misleading information provided by store staff. I purchased a custom couch from them and was told when I bought it that the delivery people would remove the old couch. The day before delivery I was advised that they do not provide that service, nor have they provided it for years. The assistant manager provided no apology for this, nor did she attempt to resolve the issue other than telling me to contact a charity to pick it up. Urban Barn has essentially washed their hands of the issue and made their mistake my problem to solve. Terrible customer service. If I could return the couch I would.

I encountered the worst customer service 2 times with the same staff member named Leo. I am a loyal customer and have purchased many things throughout the years. The items and this location was amazing. However after how he treated me and my family In the store I was very upset. To begin with, I asked him for help and he said he was busy doing some paper work on the computer and told me to wait. What kind of customer service is this? Anyways I waited for 10 min and as a new customer came from the door to come inside to the store he went directly to them and ignoring me. I was so mad that I had to leave, because I was waiting for him. I don’t know if this is discrimination and judging a person. This did not only happened to me but also my best friend from the same staff member encounter worst than me too. This was my first encounter. Another encounter I had happened with the same staff member Leo, I was mad from my previous experience I gave it the benefit of the doubt and came again. I grabbed something that I wanted to purchase so I went to the front in the checkout and he rushed to me and said are you returning this items? How would I come to the store in an empty hand and he sees me picking up the item from the shelf and return something. He saw me coming in the store and asking me this question was so rude and it made me so mad that I didn’t want him to checkout my Items and wanted another staff as they are much nicer but they were busy so I just grabbed it and purchased it and left because it was for Mother’s Day gift. He has absolutely the worst customer service. I will definitely not be coming to this store ever again. I come from a long drive to come to this store and being a loyal customer and to be treated my being disrespectful is absolutely wrong. As a staff member they have to treated everyone equally. I see the difference how he treated me and other people. I will also be telling my story to all the people that I know that shop here, I know for sure they won’t be coming here after listening to this. Thanks have a nice day. I want to report this to someone one who has high position so I just wrote it here

As always, happy with our purchase. Service was excellent!! The staff is always pleasant and very helpful. This is what keeps us coming back.

Beautiful selection, gorgeous store, wonderful people. Thank you Raquel for all of your help choosing the perfect rug for my living room. I appreciate you.

no accommodation or discount given because furniture not arriving at the same time. making us pay for 2 delivery costs i stead of compensating for one of the charges. Info on when the products are to be delivered was incorrect. it was a long and tedious process to order the products on the phone. overall a very bad experience and likely wont be purchasing from urban barn again. would not recommend.

I have not received my purchases yet as they are on order, but Trish at the Leaside Urban Barns made my experience at Urban Barn fantastic.

I was happy with the sales/ service person. Very attentive, with good intentions.The merchandise sold at an Urban Barn is entirely sad, tasteless and priced beyond good value.I could not decorate my home with so much beige, tan and grey. They have the funny framed art" for sale too. Mostly grey and white."