Laila Laila Hotpot

The attention to detail in servicing and making sure we have enough broth for the hotpot was done perfectly when we needed it. If there's anything that could be improved is cutting up everything before its served but otherwise its probably the best hotpot in Victoria.

I went for lunch there. Service was so good. She explained to us everything because it was our first time. Food was good too. The combo for two is worth it. Go on Tuesday beer is 1+1

Very delicious, friendly and helpful staff, nice music, very reasonable prices for the amount of food you get!

We had an amazing experience, the servers were all friendly and throughly explained how everything worked. We ordered a combo that came with everything we needed and we were impressed at how much food was included. The passion fruit juice was also fantastic and deserves to be mentioned! Can’t wait to come back and bring everyone I know!

Staff were very friendly and polite. My friends and I ordered the crawdad hot pot and the staff came to make sure we knew what we were ordering and that we wanted that. Once it came out one of the servers saw that we were struggling to peel the crawdads and showed us how to peel and eat them. Very friendly and hospitable, with excellent food and I feel absolutely stuffed for the price. I cannot wait to go back.

FANTASTIC Szechuan hotpot. Spicy, numbing, all that good stuff. Excellent choice of ingredients. Original broth regular spicy is where it's at.

Excellent hot pot place in Victoria! Love how you can order everything from your phone and they just bring it to you. Our go to is the double broth, spicy and traditional, it's delicious. Fresh ingredients, decent sauce bar as well. You won't leave hungry, I promise!

It was our first time here and we had a good time. We chose the traditional soup base and thought it might have been the clear base but it was this milky base. Not our favourite base but the sides we chose were still good. We ordered the beef and lamb, and the pieces are nice and big. We also got enoki mushrooms, cabbage, fish balls, hand-made noodles, and fresh tofu skin. Really liked the sides, but the base of the soup was just not it. Might have to try a different kind the next time we come back.

Positives:-Nice decoration-Interesting waiting area with some stuffed animals-Decent amount of parking-Food itself was fresh and tasty-Good amount of sauces, if you pay for it-Beer is a decent price-Fried chicken wings are tasty, if cooked.-Had some kind of Chinese New Year promotion-The manager did comp us beer due to the negative experienceNow let's talk about the experience and negatives:I called and made a reservation on Thursday for Friday at 8PM with a lady on the phone. She advised me to come at 8 otherwise I would lose my spot in line as they were busy. Fair enough.My friends and I arrived at 7:50 PM and stated that I have a reservation for 8. Perfect, they let me know my table will be ready in a few minutes, as they are cleaning a table. We sit down in the waiting area and have some beer. This 'cleaning a table' is said to us by the manager? several times until 8:45 rolls around, my friends debating whether we should go, because people keep coming in and getting tables before us, and we're all starving. Finally, I think? The same manager comes by and and tells us that my name was never on the reservation list , so that's why we've been waiting. WHY NOT TELL US THIS FIRST THAT YOU DON'T SEE IT THERE, AND HAVE US WAIT FOR AN HOUR? - Anyway, he comps our beer we've had while waiting, (Thank you, that was nice.) and just after 9pm, we FINALLY get a table.We order our food, and it comes out relatively quickly. Perhaps a little too quickly, as the cooked chicken wings (which usually are pretty good at other hot pot places) come out and we bite into them, only to figure out they are RAW/UNDERCOOKED inside. (Refer to picture) They are quickly taken inside after I mention it to the manager, and a second set is brought out, this one visibly poked into by a chopstick to EACH wing seeing if they are cooked or not (also refer to picture) .Also, I have never been to a hot pot restaurant that has charged me for sauces (except some of the pricier sauces) . Do be aware, that if you want any sort of sauce to go with your hotpot, it is $3. PER PERSON to access the all you can sauce, sauce bar.The rest of the meal that comes out is fresh, tasty and of good portion. The meat fest $49.99 is a decent deal.Unfortunately , it does not seem like they have the in house plum juice like other hot pot places. (However, I did see some sort of plum drink on the menu for $10.) May be a good idea to have a cheaper in house alternative for hot pot.Finally, they had some kind of New Year's promotion where we could pick a red packet stuck from the window. We got a 'free non premium meat' However, I don't know if we'll be back due to what happened. This was one of my friend's first time at a hot pot restaurant, and while he relatively enjoyed the food, was incredibly offput by the service and wait.The pricing comes out to approximately $40 per person inclusive of the beer that we had while sitting down. This is comparative with Vancouver pricing.