Midtown Appliance World

Tried ordering a fridge, stove and dishwasher in May. Fridge wouldn't be available until December, so had to shop elsewhere for that. Ordered stove and dishwasher with delivery date to be around July 1st. July came and went so I inquired in August about eta. Was told 1st week of September. Received a call around Aug. 19th saying stove was delayed until February. I went in store to discuss options but they couldn't order a similar model that we wanted. Had to cancel stove order after waiting almost 4 months. Went to another retailer and received the stove I wanted with 1 week.Received the dishwasher and when I ordered it back in May I was told it would be unpacked in store and then delivered. This was untrue. I received it in the box and had to completely unpack it myself which was very inconvenient.After canceling the stove I reviewed the invoice and I saw they removed the promo I received from Whirlpool. (Buy more, save more.) Yes, I was only receiving one appliance, however that was outside of my control. Because Midtown could not get me the stove I wanted, I lose the entire discount? I thought the customary thing to do would be to is offer me a reduced discount or perhaps free delivery for my inconvenience. The dishwasher was in store for I'm not sure how long, but I ended up waiting almost 4 months because the stove never came. The fact I only got 1 out of 3 appliances was frustrating, but seeing my discount disappear added insult to injury.I'm not happy about my experience but I understand appliance supply is hit and miss right now. The service I got from the salespeople was fine. Maybe when/if the appliance supply is more reliable I would shop here again. Having to order my appliances from other stores was not fun and it was time consuming.I give 2 out of 5 because the staff seemed to be trying, but with the issues with my order I had to give a low rating.

We purchased a dishwasher in August 2022. Kaitlyn was our sales person. She went above and beyond to help us with our purchase. Kaitlyn was very knowledgeable and helpful. She was not pushy or aggressive and do not talk in circles nor did she try to upsell a whole bunch of features that my husband and I did not need or want. Kaitlyn did an excellent job and she is the reason Midtown appliance got our sale. Well done Kaitlyn. The installer was equally as pleasing. Thank you!!!Cliff and Karen.

Nice people, great selection and good prices. I know the warehouse staff and they are very careful with their stock.

This was a horrible experience. I had an appliance that needed repair. When I called to set up an appointment, the secretary was very short with me. She told me that someone would come to my home to fix my appliance. I took off work for the afternoon as I was told they would be there between 1 and 4. The repair man, Rob, called and SAID he was coming in the morning. I said I wasn't going to be home, so he couldn't. He was very angry and told me AGAIN what time he would show up at my home (before 1pm). I didn't have a say in the matter. I left work early to meet him. He came into my home without a mask and walked into my home with his wet shoes (it had been raining). He told me that he didn't have the replacement parts, so he would have to come back. Again, when he came back he was rude, had no mask on, had shown up outside of the allotted time, and left his shoes on. When I asked him questions, he would roll his eyes at me or simply would not respond. I will not shop for new appliances here. I would feel sick knowing I had to deal with this any time I had an issue. If you need a new appliance, I would advise shopping elsewhere.

Bought a Whirlpool fridge from there recently. Good prices & excellent service from our salesperson Wendy. Would definitely buy there again!

Was told our wall oven would be 4 weeks and was surprised it came in under 2 weeks!!! Yeah!

Great place. Wendy is the best and always provides top service

I stopped in to make a crazy request lol which was to see if I could charge my phone and they let me plug in with no hesitation. Thank you to the man there that helped me. I will definitely shop there in the future and recommend it as well.

We received great service from Wendy and ended up ordering a couple of appliances from her. I appreciated that she listened to our wants/needs and then emailed us all the options. I felt no pressure from her, she was just helpful. Although the appliances took a long time to arrive we were happy with the experience overall.

My Personal go to for appliances. Great service, very friendly staff. Family owned. Shop local and help local economy. Keep up great work Gerry and team!