Exclusive Floors Ltd

Love this store and Rochelle. Everyone (but especially Rochelle) was very helpful and patient with me as I struggled to find the right products for my renovations. Rochelle helped educate me about the different products and was very helpful and aware of my budget restraints. She helped me find the best quality tile, carpet and vinyl flooring at the best prices. She communicated with me throughout the whole process and I will never go anywhere else. I wish I had known earlier that they have better quality for similar (if not better) prices than the big box stores.Working with this company was the easiest thing that I did throughout my renovations. Highly recommend.

Walked in on a Sunday. Guy does not get off his chair and proceeds to tell me he cannot help me. Does not even try. Don’t waste your time much better flooring stores elsewhere.

We had a very favorable experience with Rochelle. We had carpet installed to 50% of our home. She was on time for appointments and keeping us informed of installation times and such. She's very personable and easy to deal with and professional. Very pleased with her service. The installation crew also deserve a thumbs up for a job well very well done. Richard and Cathy, Port Moody

Scott was very easy to work with, fair and streamlined the process of flooring install. Pavel installed our flooring excellently as a professional with integrity and pride in his work.

Thanks for the great work by Dave on arranging this on our tight schedule. Eddie is clearly an experienced professional, and a pleasure to have around the house. The carpet looks great, and Eddie's experience and skill is apparent.

Excellent Customer Service!!! I was on the hunt for a particular floor sample and called so many other flooring stores and no one had this sample. Exclusive Floors had the sample and sent me a number of pictures and even offered to drive to my house to drop it off. They then matched a price I got from somewhere else and had the floors ready for me in 5 days. All of this was done over the phone. Highly recommend them. Ask for Raj... he went above and beyond.

We recently purchased a new home with carpets on the second floor that possibly ​date back as far as being original (38 years!). We wanted to change them ASAP so we reached out to Exclusive Floors and were put in contact with Zac.Zac made arrangements for us to go in to the retail store where we met with Rowena, who helped us pick out some carpet samples. Zac came over and took all of the measurements and answered a ton of questions I had so he could give us an accurate quote for the job. Zac had some great ideas that made a dramatic improvement to the look and feel of our home. One of his suggestions was to redo the bottom step of our staircase and box it out all the way to he wall. We hadn't thought of it, but we did it and it looks amazing!I was really happy we were quoted a la carte" style and could pick and choose what we wanted to have done. It was so helpful to have a quote for the whole job

We chose Exclusive for our flooring work due to the professional, competent service we received from Rochelle.  She is very knowledgeable in all aspects of flooring from product knowledge, to measures, to installation and maintenance. She patiently answered all of our questions and worked with our preferences and goals. Her experience is clearly a strength and her commitment to providing professional service made for a very positive experience.I highly recommend Rochelle for any of your flooring needs!

Update: immediately after leaving review, received a call from the salesman stating someone would be in to look at the floors the following weekend.Stairs were Re-glued.I am not happy at this point. I received a call from a manager who is coming to take a look next week, where we will decide the next steps.——Started floors Nov 15, ended Nov 21. The floors looked good, and the job was done as planned. Mostly.The quote specifically stated that any additional work required (including floor leveling, which was specifically stated) would be explained to us in advance, and we would have the option of accepting it or not. The final bill came in at the end, and was $2300 higher than the original quote, with zero explanation. Just a simple invoice showing the job number and amount owing. One of our first flags. When we asked for a detailed breakdown, we had to wait a couple of weeks to see it. Floor leveling was a big part of the added cost.At the corner of the stairs a problem was left (see image). Possibly a communication issue as we have railings installed & other local work, so I’m not too upset here. I wish I could understand how it would be ok to leave this as is, but I can’t. We’re paying others to fix it.The stairs sagged shortly after initial use, and after the installers (contracted by Exclusive) came by to look at it and stated the job was done perfectly, but the product sold to us by the salesman (Exclusive Floors employee) was a bad product for stairs. We since learned that they weren’t installed properly, as there are visible gaps under the stairs meaning they don’t have support. When you step on them, they bend forward. We have been told we will be contacted regarding this, and haven’t been. Notice this was done Nov 21, we brought up our concerns almost immediately after, and it is now Feb 23, and our stairs look as shown in the attached pictures. This finger pointing between the salesperson and the installers is happening entirely on the Exclusive floors side as it was done or directly contracted by Exclusive Floors, which is highly unprofessional to say the least. Either way, the right thing to do would be to figure it out between themselves and fix these mistakes.My 3 year old daughter has fallen down these stairs, and both my wife and I have been very close to falling as a step too close to the edge causes it to fold downward. Another time my one year old almost fell down the stairs (this time not due to the stairs themselves), I was rushing down the stairs and slipped off one stair edge that folded in. I caught myself, but I can tell you it is infuriating to slide off these stairs knowing it was because they are poorly installed.As a business owner, I would be appalled and ashamed if my company or any part of it functioned this way. Despite the friendly words I have heard from the people here, this horrible workmanship and related inability to fix it are unbelievably frustrating and inexcusable. Every company makes mistakes, and they way they approach it after the fact is how I believe a company should be measured. Not looking goodfor these guys, and so much for their supposed warranty. The job isn’t even done yet and we can’t get repairs done.If you look at the numerous reviews I have given in the past, I believe you will see that I am a fair reviewer. Despite the premium price and long lasting warranties, we seem to be alone with an unfinished and outright dangerous product. Buyer beware.I will update this review if and when something changes with my situation. As of now, I am looking to find others to fix their mistake, and fighting the urge to flood the internet with my experience of these guys. I regret paying them for any part of the work they did. If you decide to work with them, check their work with a fine toothed comb before you pay anything after the deposit. Truth be told, I am deeply regretting our decision to choose Exclusive Floors, and I strongly recommend you look elsewhere. Look at the pictures, and see for yourself.