Sally Beauty

I quickly popped into Sally this evening to browse while waiting for my family. I know it was close to closing so I didn’t expect the associate to go out of their way to accommodate me- but my goodness, Charlie went above and beyond.The second I entered the store, I was greeted with the cheeriest “hello” I’ve ever heard! Around the corner came an absolute ray-of-sunshine of a human-being. Charlie was so remarkably helpful and kind- if it wasn’t so close to closing we almost certainly would’ve stayed longer just to chat! It really felt more like speaking with a friend than a store associate. Even while educating us on store deals and promotions, it never felt pushy, but rather wanting to ensure we had a good experience and got the most for our $$.I am a very socially anxious person, walking into an empty store with one sales associate is usually a personal-nightmare for me. Especially in beauty stores, where it’s very easy to feel self conscious about your skills or even appearance. From the second I walked in, I felt not only helped, but ACCEPTED, and I think there’s a lot of value in that. Any employee can provide decent customer service- it takes a uniquely wonderful human being to provide a safe space and community within a store.Sending love to ya, Charlie! Keep up the great work, Sally North Van.

Went there after a box dye gone wrong, I got told all the options I had as I didn’t want to bleach my hair. Got explained everything with detail and if the product is not okay for me I can even go back and exchange it, i think it’s awesome!

Jenna and the rest of the team working today were all informative, socially open, and attentive. As a senior manager myself, this is what I look for in my employees. I hope a management opportunity in retail comes your way in the future if it interests you. Thank you for guiding me in finding the proper products I needed. Keep rockin!!

The staff here is amazing!!! Very big thank you to the sales associate with short blonde hair who was helping me today. The product I was advised to get to fix a horrible job from a hairdresser was perfect for my hair. The service here today was extremely knowledgeable, very fast and extremely pleasant. I will be back for sure :)

Staff was very friendly and greeted me right away. Helpful and I found what I needed. Huge selection of hair colors, hair accessories, tools, combs ect. Great store

I'm a regular customer at this location. Just today I had purchased some items and unfortunately, I had absentmindedly left them at the bus stop nearby. When I realized, I headed straight back. I found the bag, but unfortunately, some pathetic person stole all my items, including the receipt. I went back into the store, visibly upset and the staff were very empathetic towards the situation. There wasn't much they could do, however it was suggested to call customer service for a coupon - they're pretty good about things like that. While on the phone waiting to speak to someone, one of the staff went ahead and repurchased 3 out of the 4 items I had just gotten, as a way to pay it forward. THANK YOU. It was incredibly sweet and thoughtful. I'm on a budget, which is why I need to go to Sally's to do my own hair. I guess the person who stole from me didn't think of that. Staff also took down my information in case the person tried return my items, they could get in touch with me. Customer service gave me a coupon as well when I explained the situation. Thank you to the staff for being kind and helpful, you are awesome!!

Took time today to make the trek over. They didn't have the brand I wanted. I talked to staff about wanting leave-in conditioner. Staff member sold me on a brand and type she said she personally uses. I saw it had a bottle shape that could be a spray or a gel pump and said I wasn't happy with the spray kind of conditioner, that I wanted something different. She said this kind was great. I get it home and lo and behold: it is a spray nozzle. Thin spray of conditioner, no coverage, feels like it does nothing.I feel kind of cheated. Either 1) the sales associate lied about using the product herself and didn't know it was a spray nozzle or 2) she wasn't actually listening to me/didn't care. Both are annoying. Sure I can apparently return it for a refund but the store is so far away I'm probably not going to make the effort. Disappointing store.

very strange feeling in a store. Girls are just walking around and behind and have no answer at any question about the products.

Legitimately couldn’t recommend this location enough, Charlie was super knowledgeable and friendly. Here’s to hoping I fix my swamp hair! (Ty Charlie and the lovely lady from the other night, y’all the real OGs)

This Location is OK.It’s certainly not my go-to, but if I need something in a pinch and I can’t get it at another store I will come in here.Staff isnt the most knowledgable or the most helpful - at least this was my experience when I came in.I basically had to find the products I was looking for myself and they couldn’t answer any of my questions so I just figured it out on my own.The store is kind of out of the way, It’s not the most convenient location.Older building looks like it’s slightly run down and in need of a facelift.I much prefer the one in Richmond.