Brampton East Medical Centre

A child vomited on the floor and they didn't even clean it up. The receptionist gave paper towels to the child's mother to clean it up. Then I watched new patients come in afterwards, who were unaware of this incident, and they proceeded to sit in the same area as where the vomit was. How does a clinic not follow infection control protocol and still manage to stay open...Dont go here at any cost!!

If an option to give half star I would give that.... absolutely no respect about appointment system.... they were amazing in the past.... The only reason Iam holding on to this clinic is because of my family doctor and some staff members who are helpful and understand the sense of urgency.... Need to improve by leaps and bounds when it comes to appointments and scheduling....New team really needs to work out customer service skills.

Dr Pranay Chander is amazing talented doctor. I m very satisfied for my son. My son had a ear infection and went to urgent care and to my family doctor but none checked him properly. My baby had a severe fever and pain. I got this doctor name by my friend and first we went walking and he diagnosed and treated my son very well. Highly recommend this doctor for any age group . He is very knowledgeable and has a skill for babies.Just one thing is that he doesn’t work all days in this clinic so sometimes it’s difficult on those days when he doesn’t work. Very happy to have such doctor in practice.

Management of this clinic should work to improve..this used to be a very good clinic..Now always over crowded..you never no when they stop taking patients for the day ..do not go by their working hours ... went 1pm on Saturday 4 hrs before closing time ..lady said we took last patient at 10.30 am..waste of time ...hardy pickup the calls to answer customers ..

And here is a prime example of why you cannot trust any DESI to do the right thing, even in medicine!!! Sunday, June 25th, google says it's open until 5 pm. Arrive at 3:15 and guess what?? Surprise, Surprise, NO DOCTOR. Ergo, it's technically closed!!!!!! Should have read the reviews (Not the recent FAKE 5 Star one) where other reviewers mentioned that it says open online, but its closed!!!!

I have been coming to this clinic for about 10 years (whenever they first opened) and have never had a problem. I absolutely love my family doctor, as he is fantastic that the wait times never bothered me. I read the reviews in the past and didn’t agree with it until today. When I asked to see a doctor, the receptionist stated I needed to wait until my family doctor comes back from vacation. When I asked why since it’s a family practice/walk-in clinic and that I can see any doctor available. The receptionist said, I have to come in before 3. When I stated my work hours don’t permit me to come in by 3. She stated to call in to see if they can take me in tomorrow and can’t book me an appointment for tomorrow. I have NEVER had an issue with this. In the past, they used to book patients an appointment, if they can’t accommodate the day of and that’s acceptable.In addition the website states, they are open until 8. But when I came in at 445pm, the receptionist said, they are closed. With what happened today and when I came by last week, the whole clinic being closed but didn’t have signage or any explanation, when it states on the website that it was open. I am beginning to question if this clinic is reliable as it was back then. The receptionist wasn’t very helpful nor did she answer any of my questions as to why I had to wait for my family doctor.

Went there on Sunday at 3pm. Clinic is open till 5pm as said on google and on the clinic. but they said we are not accepting walk in patients, even though they are a walk in clinic. On top of this she says the doctor wants to leave early". She also said how there is going to be a ling wait time when no one is inside. Please next time clarify the accurate time you will be closing so you are not wasting someone's time."

Customer service is terrible. They have no structure with handling patients on time. No appointment structure no respect towards patients. They send you back saying couple of hours and it ends up taking the whole day just for one check up. This clinic is not what it was couple of years ago. Very disappointed

Good so far. Second visit today. Staff is good, attentive, active. I didn't find anything wrong what mentioned in other reviews. Negative reviews might be just because of some exceptional instances, but so far staff talked nicely to all patients in waiting room.Waiting is 30 mins to 1 hr usually but that's normal, depending on how many patients ahead.

Receptionists were belligerent and Disrespectful. Owner Arun Kaul was offensive and Refused to Satisfactorily Resolve our Reasonable concerns, or provide us legally entitled copies of our reports. He was yelling at customers, threatened us if we complained about his bad service and evidenced Bully tactics. Doctors didn't answer our questions , and Refused to provide us our legally entitled reports. We were made to make Multiple visits for same issue. Apparently, the owner and doctors are interested in repeat billing from ohip cards, by clocking more visits from patients, and Abusing the system, and scamming for money. Washroom was filthy. Complaing to the owner Kaul is of no use. He evidenced Vindictive Reprisal and Intimidation against us.Our phone messages were never returned. The phones were not answered during business hours. The voicemail box was full " whenever we called. The receptionist kept repeatedly interrupting us