Perfect Glass & Mirror Ltd

Albert, thank you for your service, sir. I have been a client for 20 plus years, and the service is amazing as always.

i wouldn't recommend this place they shouldn't even get one star they are extremely rude not sure how they are still in business . i called with my measurements for the sliding door and got told how much it would cost 350 and that i needed to give a deposit and it would take 2 to 3 weeks and i would have to pick it up i didn't live in the delivery zone i said no worry all was good i would come so i came the next day i believe he is an owner to the place named albert well i told him it was an sliding mirror door i called yesterday he said i talked to him i dont believe so but whatever i asked to use their phone to verify the size of the door got the measurements and told him the size of the door he did not at anytime tell me i needed the size of the whole closet frames there or on the phone this is my first time buying a door how would i know anyways it came up to 423 and i didn't know i had to pay the whole amount but i did he asked went i would need it i told him the gentleman i spoke with said 2 to 3 week he says no it would be done Friday to pick it up Saturday i said great Friday he called it was ready so i went to get it Saturday but i had car problems and couldn't get it til Monday and called them he told me not to worry blah blah well i came today and was ready to get it he said go to the back so i did this guy comes out with i believe a 12 in by 93 i said that not it the worker said i told him it wasnt you need to talk the guy after that. albert was so rude telling me it my fault i have to give the frame measurement just right rude so i go to the store part and he was even more rude i have a son 2 years old with me this guy being hostile with me then saying what the side of the frame i said i don't know he says will i cant help you ok i want a refund then i didn't get the right door you have my money i dont want to deal with you guys he tells me we don't give refunds i tell him he needs to tell his customer before hand what they need to do and he didn't like hearing that then tell the woman to give me my refund that he doesn't want to do business with me what a joke anyways she says she cant do it blah blah blah then this old man comes out and telling me im wrong and so on didn't want to hear my side they all acted like fools i had to wait ten minutes to get a refund because she didn't know what she was doing then the old guy say you well have wait tell tomorrow i said noim not coming back then says i have to take a check i told him no i don't except checks i payed in debit i want it in debit then the woman says it working so i got my money they are bullies and needs a course in customer service and anger management i will never go there again and hope you wouldn't too"

Went by to get a quote for a few glass shelves. Only one gentleman working there at the time. He refused to write down the quote on a piece of paper for us. It was so strange. We went to another glass supplier and realized his quote was almost double compared to the other shop. Probably why he did not want to write it down. Don't normally write reviews, but was looking for glass once again to do a partition wall. This place popped up and I remembered my experience. I see the new couple positive reviews and I am a bit skeptical. By how hostile he was, you would think that selling glass isn't this place's primary product....

Not sure how you give less than 1 star. Absolutely horrible and I calling to get a quote on glass shower doors. Since their show room was closed I asked if I could send a pic of what I was looking for and the guy hung up on me and told me he wasn't home depot.

The professionalism and friendliness I received when I had questions about some mirrors made the entire process smooth and enjoyable.

Folks,I definitely DO NOT recommend you to deal and business with Perfect Glass & Mirror, because it's really imperfect with rude and unprofessional stuff that ruins your day and waste your time tremendously.I dealt with this business twice in my life once before covid and once after, the customer service that I experienced with them was extremly awful and will never ever again deal with them.

WHATEVER YOU DO, DO NOT TRUST THEM. THESE PEOPLE ARE A SCAM.Spent $14K to have a glass stairwell done. Long story short, the whole project was a disaster, they never completed the work, stopped showing up and never returned our $8,000 deposit. On top of all that, when we got the glass panel fixed, it turned out to be barely hanging on and was ready to fall any moment.Long story:According to the contract, the work on the staircase itself had to be done on week of Nov 9, 2020 and glass rails should be measured then. The subcontractor they hired brought the wrong materials and then tried to replace them with poorly manufactured ones (gaps, not straight edges, lots of wood filler, etc.). It is November 24 by this time.On the same day, they broke 5 solid oak treads on our staircase with a chisel, instead of cutting the nosing with a saw. A few days later the contractor put oil based stains without our consent on the wood using a stain that was meant for exterior furnishings and was clearly marked POISON".On Nov 28

Not sure what's up with all the negative reviews. I went in talk to the staff got a measurement, estimate and had an installation done, no problem at all. Great team and a pleasure working with everybody. Really enjoying my new mirrors.