Carleton Refrigeration Heating & Air Conditioning Ltd

Another outstanding job by Carleton Refrigeration, Heating and Air Conditioning!Excellent service and communication by Cory (and team) and Tracy. Everything was completed efficiently and effectively and I appreciated how thorough Cory and his team were. Tracy always goes above and beyond to ensure an excellent customer experience.James P. followed Cory and team for service to another appliance. We’ve worked with James in the past and appreciate his commitment to excellent customer service, great communication and high standards.Same day service offered and appreciated. Would recommend this company highly.Thank you!

Our furnace died on a very cool night. Carleton was quick to respond and have a tech come over immediately to assess. The professional provided us with a few options for a new furnace and a quote was provided within hours. Although there was confusion about the urgency for installation, we had an excellent experience with Carleton once again. Its clear this company prioritizes customer satisfaction above all else. The two gentelmen that installed our new furnace performed a fantastic job replacing our old cluky furnace with a new high efficiency furnace. The work was done in a clean environment and in a timely manner. They were very professional, and meticulous and we appreciated their professionalism. This is a great, honest company that we have used for years and will continue doing so. Thank you!

My Partner and I were very impressed with the promptness of the 2 workers (Myles and we believe Jimmy) that arrived shortly after 8am to empty out our oil tank, followed by Kyle and his group of workers (Jared, Jared , Morgan, Nathan and Jessie).This group did a fantastic job each working at their own jobs and helping each other when needed. They were very professional and didn't complain about the heat they were working in and it was one of the hottest days going.Clean up was just like when they were working....everything was neat and tidy and put back where it belonged when they were done...great bunch of guysLorraine PetersSmiths Falls. ON

Chris was prompt and thoughly answered all our questions. The quote came first thing the following morning as promised. Very professional

We reached out to Carleton Refrigeration in May to have central air installed in our home. The staff at Carleton were amazingly accommodating through a few delays (entirely our fault) and issues getting the equipment (Covid's fault.)The office staff were friendly and responsive, and answered our questions quickly. Booking the installation was painless, and they were able to come out much sooner than we had expected. The gentlemen who came out to install the unit were professional and efficient.The unit itself works great, we've had no problem keeping our house comfortable on hot and humid days. We were very impressed with Carleton Refrigeration and are happy we chose them.

They are amazing. My heat pump had stopped working and they were there for us in an emergency. They were not the company that installed it. They were professional, on-time, and the technician that came was very knowledgeable.Thank you so much!

***PLEASE LOOK AT PHOTOSADDED TO THIS REVIEW***I was prepared to give a five star review to Carleton Refrigeration despite their failure to fix my hot water tank as seen in the photos I included. The fact that a technician was unable to diagnose the issue and put in real efforts to try and remedy the problem made me feel that this was a very reliable and worthwhile company. That all changed once the second technician came to change a $500 part and when the tank still didn't work he explained that it was a misdiagnosed situation and that he would get the part that should've been changed and that it wouldn't be any additional charges for the misdiagnosed part or replacement. I contacted the office and was told that they would contact my warranty company to see if they would be willing to replace the tank but if they didn't want to I needn't worry that rest assured they would order the right part and get it fixed by them at no additional cost. Everything seemed to be fine until Apparently they tried to get the part and couldn't find it and was told that they weren't able to get it because they no longer made the module/door assembly (burner) for my tank. At that point my warranty company offered me a buyout and when I spoke to Carleton Refrigeration they completely did a 180 and started saying that they didn't misdiagnose things and that they weren't interested in compensation for their inability to test a hot water tank. I think it's ludicrous to try and believe that you need to replace part after part until you get the right one instead of testing it from the beginning. If they gave me a better price for a new tank seeing that they made four attempts to resolve this and caused me to get a buyout because of the nearly $800 bill for fixing nothing. It comes down to the cop-out of all of a sudden saying it had to be done this way when I know for a fact that they were able to test it without replacing the gas valve for $500. Now with them knowing I have eight children and am in real need for hot water they offer me either $1800 or $2500 for a new tank no discount plus nothing they have qualifies for the $400 energy rebate. To top things off they wanted to sell me a 50gallon tank for $1800 when I could buy a 60gallon high efficiency tank for $1200. They can respond or try to spin this anyway they'd like too but in the end they changed a thermocouple gas valve for nearly $800 and neither parts were needed or necessary and as an added bonus I was able to find the assembly module and keep my tank plus fix it on my own withoutanyissuesor assistance. I know this review covers a lot of information and the fact that they're Baeulmer approved but was not able to preform a relatively easy task they definitely deserve and earned the 1star review as I cannot give them negative 1 and I will for sure contact mister Brian and see if he is interested in removing himself from this business as they don't deserve to carry his name. If they didn't bull-face lie and try to escape their responsibilities I would've been able to still have a better opinion regarding this whole ordeal. I would also like to note that I seriously feel bad for their technician as he was a pleasure to deal with and the utmost professional he was knowledgeable and shouldn't be to blame for what management at the office decided to do. I know that mistakes can happen but it's how you react or respond to the mistake that really matters.

In the first place, they actually returned my message. The woman with whom I spoke was friendly, pleasant and competent. The two local companies (Perth) never bothered to return my call asking about an air conditioner repair. They gave a two hour window when the technician would arrive and even emailed me a photo of the employee for security reasons. The young man who came arrived well within that window, was polite, knowledgeable, explained everything very carefully and listed my options in a way that a non-mechanically-inclined person (me) could understand.. My air conditioner is ancient but he didn't give a hard sell to buy a new one. However, when I do have to replace it, I will absolutely use this company. I cannot recommend it more highly! What a pleasant surprise to deal with a company that actually cares about the customer, the way things used to be many years ago!

James was wonderful and explained everything in detail! Today my AC is actually keeping up with the heat too. Many thanks!

Amazing company. Incredibly professional, honest and knowledgeable. They always go above and beyond.