Mastercraft Flooring Ltd. | Duncan

I was very pleased with the quality of work done with luxury vinyl tile in my kitchen and front entrance. Derrick went above when I wanted silicone behind dishwasher and kitchen. I would suggest more communication for delivery date , covid causes problems unfortunately. Great job otherwise..

MF has been our “GO-TO” flooring company since Day 1.The service, quality, professionalism and dedication to Customer satisfaction are nothing short of “Best-In-Class”.I would highly recommend Mastercraft to anyone looking for outstanding product, service and installation of the right product - “Everytime”.ACM

These guys are amazing! They did a great job installing our new carpet .....they made it down our long driveway in a foot of snow ....shoveled a path and our stairs and then installed our carpet! A huge shout out guys!!!!!

My husband and I are building a home in Duncan and been working with Mastercraft on the flooring. I truly cannot say enough good things about David, Niki-Lou, and the staff at Mastercraft. They are incredibly helpful, knowledgeable, kind, and beyond patient (I can be picky and indecisive). They treat you like a person, not just a customer. Great products, too. So glad our builder suggested them - I can't imagine working with anyone else on this part of our project.

Very knowledgeable and friendly staff.

We had an excellent experience with Mastercraft flooring. Sarah in the showroom was so patient and helpful in assisting us with picking out samples. George did an incredible job of installing the tile floor and backsplash in our new kitchen. Dave served us really well. He came out to our project to offer his expertise on how to best transition our hardwood/tile floors. He endured our nagging phone calls of is it here yet" while we waited for our back ordered flooring to arrive. He did it all with a smile. Dave you are a real gem - thank you so much for helping us with our kitchen renovation."

We took home some flooring samples to check them out in our space and we ended up ordering one. Once it arrived via our contractors we saw that it was nothing like the sample. Darker in colour and VERY thin which would not work in our space. We were disappointed and contacted them to do an exchange or return. We were met with hostility and rude costumer service. In the end they charged us a restocking fee (which was over $1k!) to return the unused flooring. We had this flooring less than a week and would have returned it the same day if the staff didn’t drag their feet or argue with us. If they weren’t ignoring us they were belittling us. This “policy” was not on the receipt. The purchase was made over the phone by our contractors and they were not informed of this either.We will never purchase from them again and would not recommend them to anyone.

I had some plumbing issues in the bathroom of my nearly century old home. I needed to redo the tile when the plumbing was done. I called Mastercraft Flooring, spoke with Dave. Dave was incredibly professional. There were some potential issues tiling the tub/shower enclosure. Dave discussed clearly what my options were and came up with great, creative solutions on the spot. He really knows what he's doing.The carpenter, John came out first and prepped and took care of some problem areas. Then Matt and Ben did the tile work. They were all really easy to work with and did an amazing job. I also noticed that everyone seemed to be on the same page with what needed to be done- I run into that very rarely.My situation was time sensitive and stressful, but they fulfilled every expectation- and beyond.I have a few other tile and flooring jobs that I will definitely use Mastercraft for. They were just such a pleasure to work with and the pricing was very reasonable. I really am truly grateful to have found them.

Excellent, experienced staff and a wide variety of products. Highly recommended!

Sensational service. Fantastic staff. I couldn't have had more caring, friendly and helpful attention and suggestions. From a wide selection, I found carpeting that not only is just what I'd wanted but also came at an affordable price. This place deserves six stars. Nowhere else comes close to the service at MasterCraft.