U-Haul De Saint-Hubert-Déménagement Et Entreposage

Jerry Antoine has a terrible to his clients. Very condescending to his clients, shouldn’t be in customer service.

The staff was great, however when I returned the van, they charged me 12 liters for 30 kms and I have added already 10 liters of my own, so there is no way a van could use 12 liters in 30 kms, so please stop over charging people with gas

charged me an extra $95 several days after returning the truck with ZERO explanation.

this place is not worth be named a business! they don't have any control over the people who return the truck back, late. as a result, what happened to me was that when I went to take the truck I had reserved for before, they said the requested trucks (25 feet) have not been returned back to the location, yet.another complaint is about one of the customer services named Jerry. I reserved a 25-feet truck over a month before the reservation date. On the reservation date, after waiting in a long line of people, this guy indifferently told me that there is no more 25-feet truck available in the place and asked me to leave because other people were waiting in the line. I could hardly believe he even works there as he had no sympathy with the problem I could have had at the time.

Unfortunately there is no 0*. Keep pictures of gas levels. Uhaul always scams you. Always find a way to make you pay extra. Made us pay $36 extra for gas for a total of 25km drive saying we didn't put back gas at the right amount. Then when you ask them to verify the amount the truck is already gone and the customer agent tells you it wasn't at the right level without verifying.

Heads up!Apparently, there are different prices for those who pay cash and those who choose other methods of paying. To top, the prices given initially do not always match with the price you will be paying. Example: we were told that if we pay cash, the deposit needed will be $100 (over the phone). Once we presented ourselves, the price went to $125. After back and forth conversation while trying to understand the difference, we finally agreed to pay $125. I mean, the moving date is hard to move especially during these months. I guess they count on that. Once we were ready to pay (>5 minutes wait), the price went to $150. And the explanation given: That's the price. That's it that's all. Is this because we are english? Colored? At this point, it is anybody's guess because there were explanations or even attempt to listen and understand their customers. After hours on the phone with U-Haul, being hang up on after and 1h30 of each call and to top it off with this beauty of a manager from St-Hubert location, I can guarantee I will not be a returning customer. And for those who don't have any other chance, buckle up and find your Zen place before you contact them. Fast on taking your money, slow on ... everything else.

Worst experience AGAIN !! first time i write about it but there is reason i need too this time , WAITED 40 MINUTES IN line ,,,and i was the 2nd in line as the employee engaged in a personal conversation with a client (WHOM HE SEEMINGLY KNEW ) not compentant enough with his own PC system ,, having to reboot,,,ask other colleagues ,,,,total disgrace but thats the LOW PAID , LOW COMPETANT worker ,,, understaffed,, under trained and slow as molasses,,, a NEW MANAGEMENT IS REQUIRED ,,,, have been to this local 8 times for rentals this year and each time there is an issue ,,, first waited 5 min to then have the person actually say hello can i help you while in line ,,, then to wait for help outside to collect the motorcyle trailer while they chatted so i hooked it up myself ,,, ooh i could go on ,,, but unfortunately for me its local ,,, and its the worst !! i have been to other UHAULS downtown and WEST ISLAND where the people are SHARP and Quick and customer focused to get you out ASAP,,, there is a HUGE LACK of skill at this location and expect to wait ,,,seems the lack of trained WIT people dont exist at this location as waiting in line 45 min is unacceptable when there is only 1 person ahead of you

I have been charged for furniture pads, while they were not included in the truck.The rental process took us more than 30 minutes at the counter.I was charged CAD $185, while the actual charge should be around CAD $90. I haven't seen yet the reimbursement and it has been already more than 72 hours

Firstly staff didn’t let me in and locked the door 5 mins before store close time. Then he refused to answer anything and asked me to come back tomorrow. Rolled the window on my face. Very rude experience.Then I contacted customer service and they somehow offered self service. When I booked the vehicle with correct info , the estimate told me charges will be $50, but while getting vehicle through self service, price increased to 78. Was kinda stuck and had to pay this amount.

The 24/7 truck sharing system was not functional on the day of my rental. We were not able to pick up our truck at 8am, as scheduled. We had to waste 1h and wait for the store to open, after which we had to wait in line for an extra 1h45 to finally get our keys. We started our day almost 3h behind schedule... Issues happen, i get that, however, there were no apologies on the part of the staff, no explanations, no compensation. We were told it wasn't their fault and to wait in line. The customer service at this location was one of the worst I have ever seen. I will not go back there for my future truck rental needs.