la Vie en Rose Southcentre Mall

I realize that they were working on a floor set that day, but I don't feel that is a reasonable excuse for ignoring a customer. I was not approached or greeted at all. I stood waiting in front if the change room for 5 minutes and still had to ask if it was ok to go in. I was told to just pick one. There were garments left in every room from previous customers (I assume). When I came back out, I was not asked about fit or anything.It was truly a disappointment. I haven't been treated that poorly in a store in a long time and will not be visiting this location again.

Two stars only because the sweet Asian girl working underwear section was amazing. Manager or supervisor on today behind the till with dark long hair is extremely unfriendly, unwilling to help and very short/rude with her tone. I won’t be returning.

I had a very unpleasant and stressful encounter with the Manager on the Floor today (she has dark and short hair and wears glasses). I was simply inquiring about my birthday discount because it was my birthday and she was so rude and condescending for no reason. She doesn’t look very happy with her job at all, and also called an employee at the store “uneducated” in front of the other staff and customers. This was very horrible to experience and no human should have to go through this.

Desirae was EXCELLENT and so patient. Very approachable and friendly. Highly recommend her service - she is great with fittings and will work with you. She clearly puts customer needs first and makes you feel warm and welcomed in the store. I will be coming by the Southcentre mall location more often just because of her!

I've been to the Southcenter location twice in the past week regarding the same exchange. Both times the sales lady was lovely and helpful when i entered the store, however, when I didn't find anything I wanted, she was very rude, dismissive and even disappeared. The first time, she suddenly had to go on her break, and I was left to wait at the counter until someone else showed up. The second time, it was the same lady with short dark hair on Saturday Jan 5 evening, she was incredible difficult and pushy. She told me I still had until Jan 6 for gift exchanges and I could come back tomorrow. I had looked twice for something to exchange but didn't find anything and just wanted store credit. I don't think its very professional to only offer good service when a customer makes a purchase, sometimes we need exchanges too and deserve the same level of service. Will be visiting the ladies at the Shawnessy store, who are always lovely regardless of what you need.

If you are younger white and wearing a hoodie be ready to be followed around this store. My friend and i walked in both white went to the underwear bins where a young Asian women came over told us the deals of the week aka her job then proceeds to stand at the end of the table and watch me for the 15 minutes i was looking thought the underwear my friend went to try something on. the worker was still standing there watching me and only me she wasn't cleaning or organizing the clothes. I had all that i was buying in a visible place so if she was doing her job properly then shed only have to do a quick walk by like most staff are trained to do so people don't feel like they are being accused of stealing. I then went to the changing room where she followed me once again and took my underwear with her while she said quote shell take them to the front so it would be in my hands even tho it was sitting on a visible table for all to see. if this was my staff they would be fired or re trained no one should feel unsafe in a store because of this women i didn't get to finish my shopping because i was so unconformable. on top of all of that 2 of the staff thought it was so funny and were obviously laughing at me when i went back to get her name. the supervisor and younger work were absolutely sweethearts they are the only two that deserve a job.

After shopping for the first time at La Vie en Rose on March 10th, 2022, I was pleasantly greeted by the wonderful staff. I had to exchange something that I had purchased on-line. I have now found one of my favourite places to shop as the ladies at this location, Jesse, Shyler & Daniella were so helpful and patient. The store was very well organized, prices were excellent & these ladies knew there stuff! Thank you so much for excellent customer service! :D

I went there to purchase a swim suit since they were the only store that had my size. To my realization, they refused to give me the discount which was offered in the outlet stores but not this store since it's a boutique". I asked if I could get a price adjustment since this was the only store that had my size and I could easily have gotten 50% off in an outlet store instead. To which they said they don't do price adjustments and there was nothing they could do. Why should I have to pay extra for the same item that's sold for cheaper and not my size? Horrible customer service. Not willing to help out at all."