Cares Counselling Society

If I could give Cares a 10 star review I would. From the Reception to all three counsellors I’ve seen over the years I’ve experienced nothing less than compassion and kindness. The ladies at the front desk go above and beyond to reach out and make sure my needs are met, and I have built wonderful and meaningful connections with a lot of people under this roof. Thank you for all you do!

Found this place by chance. Had a great experience with Ross. His method, style, and personality were immensely helpful. I would reccomend him in a heart beat.

They were able to take my intake over the phone and I got paired with a very effective counsellor (Mark) and loved the 10 sessions I did with him. Very affordable and I hope to donate to this place later in life as a thank you for discounted therapy I got. I recommend this place to everyone :)

For the last few years we have found Cares and Ross to be a valuable resource in our lives, the care and attention that Irene and Ross have provided us to be immeasurable. Intake is done with your best interest in mind to place you with the best counsellor they can and we feel very well matched with Ross. He has gone above and beyond to make sure that we feel safe, heard and validated during sessions. He provides great insight, encouragement and celebrates our personal successes. We feel blessed that we are able to continue working with him through life's various challenges.

Front desk is good with communication and getting you set up with a therapist. Saw Ross there and would not recommend, he would leave a bit earlier and switched around appointments a lot and cancelled. If you aren't able to commit scheduled times to see clients you shouldn't be listed as an available therapist. I got connected with another therapist but she was super rude on the phone as I was trying to book with her, so I decided against trying another therapist at Cares. It is based on income which a lot of people. do appreciate but I would rather pay more and not go in as often then to have therapists who aren't fully committed.I do understand therapists have a life as well and situations do arise. But it wasn't just once that situation happened- Ross rescheduled at least 3 times and left early on numerous occasions during sessions. Until I tried to find another counsellor at cares, Irene at the front desk probably talked to him. He then texted me to tell me he didn't have the time to commit. That communication would have been nice in the beginning instead of him cancelling, rescheduling and leaving early during sessions.

On my first attempt with a new counsellor I found someone lovely who I decided to stick with. I am still seeing her - years later - and she helped me through the darkest period of my life thus far. I have only ever had positive interactions with staff at CARES and I have recommended them to many of my personal friends. Can't praise them enough!

Clear the only thing they care" about

I had a terrible session with Carol Salmon at Cares Counselling. I left a voicemail explaining my experience and I have to say that they handled my experience with so much care and made me feel like I was important. Not only did they offer a refund or a new free session with other counsellor, but they also went out of their way to make sure I was comfortable coming back. I am now seeing a new counsellor at Cares Counselling and she is so wonderful! I left from my first session with Carol feeling terrible, but Cares did everything right to bring me back and I am very grateful.

I've been delighted with this establishment since I ventured in to seek help for trauma...it is highly evident that the team employed here are professional, invested, resourceful and committed to their chosen vocation. Len has been highly instrumental in providing me with a safe and welcoming atmosphere where I can process my personal issues...the front staff ladies are lovely and commited to exemplary customer care. Wish to acknowledge both Irene and Molly for being assets to their employ. Wish them the very best with their future endeavors!