Bolts Plus Concord

Stopped by to pick up some bolts and asked the gentleman for longer bolts than the one I had brought as a sample. Hesitantly he went in and brought out shorter bolts. When I told him I needed longer bolts, he again hesitantly went back in a got longer bolts. It was already obvious this guy did not want to be at work. Once I had paid for them and got my receipt I asked him if I could exchange them in case I needed them to be a bit longer and he got upset and asked me if I was really asking if i could exchange four bolts. I thought it was implied that I would obviously pay for any differences. I don't know if that's a store policy or not but there are better ways of answering customer questions. I am definitely not going back to bolts plus and will find my hardware needs elsewhere from now on.

Went in there this morning and Kevin was super helpful. Not only did he find me what I was looking for but also offered me a drink of water while I was waiting for him to get me prices. That's true customer service that we don't see very often anymore. Great Job Kevin!!

I paid 22 dollars for 100 pcs2 inches 8/32 machine screws. The price in homedepot is 10 dollars, i buy this for 8 dollars from my supplier. I didnt have time to stop another place since i was rushing for an inspection.

I went next door to Vos looking for some screws for my helmet and they could not help me do i thought why not try Bolts Plus. They were very friendly and after a few minutes find some that matched close enough. When they finished putting them in i asked how much and they said don't worry about. Above and beyond customer service. Thx

Before l start my review if anyone is looking for a specific type of hardware" just go to a Hardware store it's so much more easier!About a few years ago l was working on a project and l needed Stainless Steel Hardware. I've gone to the Lowes just down the street but every time I've gone the hardware l'm looking for is not there and they don't usually have there stock topped up. So l talked to my Boss and he said "Try Bolt Plus that's where l go". So after work l headed over and they had Exactly what I needed and have been going there sense... Bolts Plus has a lot of cool items. The Staff are friendly and knowledgeable and offers a welcoming environment which for myself is very important and the reason I keep coming back .I'd like to give my thanks to the staff andCheers!"

Went to three different stores to find a toothed washer, and found it only here! The service was amazing, they spent 5 minutes explaining the best way to use it and to avoid injury, which really helped. And at the end, they only charged me a dollar! Will definitely come back!

Came here a while ago because I needed a handful of bolts for my car mirror, wasn't too sure which specific ones to buy, and worst still, they were only available in large packages that I wasn't going to use, along with expensive shipping. Came here, they found what bolt I needed on the spot based off of the one I had, and I only had to buy the exact amount that I needed, thus saving me a good bit of money. I inquired about a specific knife I was looking for, and while they didn't end up having it, they actually took a moment to check and make sure, which is more than I can say for a lot of places. Just remembered this place randomly, so here's the 5 stars a few years late

Top notch service this morning by phone and in store. Gentleman helped me pick correct threaded inserts and screws for a furniture project. Good prices, saved me from driving across town as well!

Great experience here! Dan went out of his way to help with my unusual request - that guy is so genuinely friendly, knowledgeable and helpful!! And great energy, too! Everyone there is kind, well-informed and wants to lend a hand to a customer. Wide variety of hardware and tools. Highly recommend!

Heard about this place for a while but today was the first time going in because I needed a perticular bolt size that not a lot of suppliers carry.When I went in I was surprised to see all the different products and brands they carry and the prices are pretty competitive.The customer service was excellent they even give you complimentary brewed coffee! They were able to find the bolt I was looking for. Turned out it was a really tough size to find because they only had one in the back and it didn't even showed up in their system so I got really lucky!I'll be looking forward to doing business with these guys again in the near future!