Velocity Networks Inc.

My outside internet cable failed on the Friday before the long weekend. Velocity sent a tech who arrived at 5:30 pm. He spent 2 hours finding and repairing the problem so that we were good to go for the long weekend. The service was above and beyond. I've been a customer for over 5 years and they have always provided great service and support.2021-01-07 Just received great tech support on an internet speed issue. Tech worked me through a bunch of testing and helped isolate a problem that was on my end. Great service as always.

This local company is nothing short of extraordinary! I have nothing but great praise for everything they do. Their support is super friendly, knowledgeable and helpful. Their on site technical installers are professional and experienced. I had a deer rip my outdoor cable at minus 40C this winter and they sent a repair man as soon as the temperature hit minutes 30 and things were repaired to perfection.I have been a client almost from day 1 and have seen them grow and expand their network and upgrade their equipment. I have actually recorded the fastest download ever over a wireless network and the second highest ever in my travels to 33 countries! Their towers never go down and even now during COVID work from home I am able to host zoom meeting with up to 20 people on five continents better than from my office in Calgary. I just recommended two friends to the service because I am so happy with it. Just so you know I am a Computer Engineer so have high expectations of technology but I’m happy to say they have exceeded all of them. We also have an Airbnb in our home and none of our guests have ever complained about the Internet.

We had a terrible experience w Telus Hub. Velocity speed is so much faster and more reliable. But it’s their service that is 5 ⭐️ Jordan the installer showed us what trees to prune to ensure great reception and he even offered to set up our wireless printer. Absolutely excellent customer service.

I've been a customer for more than 6 months now. Customer service is great and so was the installation process. The speed is so much better than other rural services. I tried satellite from Telus and antenna from Xplornet. Velocity is a lot faster, and I mean really, really faster. The promised me 15mbps and as I'm writing this, I just tested at 50+. They only problem and, for me, it's a major one, they will be completely down (like no internet connection) many times a day and once a week for periods of 5 to 30 minutes. That means being dropped off of zoom meeting, having to rely on your phone to create a hotspot and all the issues that comes with it. It's really too bad because it's a great product otherwise.

I'm a new customer for Velocity Networks after being with a large competitor for many years. My old ISP was really bad for overselling their towers and while I was paying for a 50Mbps plan, I saw speeds on average of more like 5Mbps. I finally had enough and talked to a neighbour that is an existing customer of Velocity who had nothing but good things to say. I made the move and so far things are working great and I am getting good speeds .I've not been with Velocity long enough to give a review on their service so this review is about my initial experience with their installation and setup. One of Velocity's technicians, Jordan, did my install on Saturday and his work was nothing less than fantastic. We had some problems getting connectivity at first, but he did not give up and ended up being onsite for the better part of the day. He was meticulous in his work and paid great attention to detail (as if he was installing this at his own home). Jordan is very friendly, easy to deal with and had a lot of patience as well ... great customer service!If my installation experience is any indication of how Velocity is to deal with as a company I will be a customer for a long time. I'll follow this review up with another once i've had a few more months of their service.

Technical service is great. Adam was very experienced and had me installed within a couple of hours. They are flexible with their offerings and I got exactly what I wanted at a reasonable price. It helped that I was very close to one of their towers!

Been with velocity since 2015. They just sold to Telus and the outages are daily now. Switching to starlink!

I had a very difficult problem with data at a trailer park. It was really hard getting support at first but when Jason at Velocity got involved everything changed for the better.I'm a retired IT specialist with over 32 years of IT experience. I have never had any provider recover from an unpleasant experience as well as Velocity.I was not especially kind or friendly about my complaints but Jason was not about to get tangled up in my frustration.He was professional in how he handled things and, in all my years of dealing with data providers all over the world I have never received better service as a means of recovery from a stubborn technical issue. Jason got involved and called me up and proposed a solution, which I gratefully accepted, that was so far above and beyond my best expectations that I had to come change my review.I highly recommend this company as they really care about their customers. As you can see I changed my review after Jason commented below.

Great experience- so much better than Xpl****net. Installers were prompt, knowledgeable and courteous. They did excellent job in placing small antenna, in accessible and discreet location and getting cable through gable and attic. Just a pro install. So far, great service and speed.

I have nothing but good things to say about my recent install. Jordan was actually early for the appointment, walked me through everything, had some awesome suggestions (which we implemented). He was very friendly, courteous and knowledgeable. Will not hesitate to recommend Velocity and especially Jordan. Thank you!! Great job!!