Valley Ford Sales

I took my Ford Explorer in for repair on March 31/23.I was told to bring it in at 8 am and the service to it would be complete at noon. So I decided to wait thinking it is not so bad waiting until 12:00 noon. Unfortunately, I waited all day and finally at 4:30 it was done. If only they gave me the correct time frame for repair, I could have made other arrangements and avoided this fiasco .The problems get even worse. The invoice they gave me was incomplete. I noticed It was missing labor cost, taxes and some part costs were missing. I had to go back to speak with the manager Todd Heck. He assured me the correct invoice would be emailed. He did email the invoice on Monday, April 3. It was still partial. I had to call back on Monday and I spoke with Kara Rosen service advisor. She sent the complete invoice. The invoice was hard to understand. So I had to get her to explain the breakdown of it.They also could not install a part because it was not in stock (sensor). Because of that, my ABS and Traction light is on. They did not call me back as promised to book me in. I had to call them. When I did call them, Kara did not know what I was talking about. It seemed I had to remind her of the part.Kara and I talked and I wanted to be booked in for this part. Kara did book me in for an appointment for April 14. Finally I got something going. Something the manager couldn’t do.The shop technicians did a suspension and steering service. They replaced rear knuckles, rear control arms and a wheel bearing. The shop technicians did a great job. It was only the customer service and admin that sucked. They could communicate better to customers. They should take the time to explain why the part is important for the vehicle to safely function. They did not do that. Maybe they are not knowledgeable enough to explain part functions. Maybe they feel it is not important. Bad experience for me. Hope this ordeal does not repeat itself to other customers.

Worst experience ever at service dept. The old lady with boy cut hair at reception seriously need to adjust her attitude.DO NOT take your vehicle for inspection to them otherwise you will be tortured mentally and financially.

Our experience was nothing short of wonderful with this company. From the time the vehicle came onto their lot to the time I drove away in it. Jay was fantastic. Brought to vehicle over to the house to show me. He was very truthful about what had to be done with it. We agreed on a price and in the next few days it was in my driveway. Jay spent tons of his time going over the electronic of the vehicle which I greatly appreciated. I would recommend Jay Price and Valley Ford if you’re in the market for a new or “ new to you” vehicle.

Service Center.No customer service. I’ll be doing business elsewhere and I recommend you do the same.Gave feedback that I’d like to be aware of any charges upfront rather than being surprised at pickup. Was told my business didn’t matter and they didn’t care if they lost me as a customer.

Van good and reliable for travel 15 passengers. Kind personal in Valley Ford.

I bought my Bronco Sport from Valley Ford and it was an amazing experience. Kent and Tracy were so great to deal with and explained/treated me as I was their own kid. I couldn't be happier with all the help that I received and it was an easy process! Will definitely be back!

If you want the wheels on your 2016 focus rs to get scratched with 17k kms go here! There awesome at messing up your expensive wheels and calling you a liar to your face... the receptionists are awesome here, but Pat the service manager needs a serious attitude adjustment. Henry Ford would be ashamed of that guy.Now they have a camaro outfront on the ramp.. way to go ford.. way to go

So far so good! Just not super impressed with the quality of my New Ford

I've been renting from Valley Ford for two and a half years, every month or tow I get a car to do errands, drive into Saskatoon, etc. They've been so friendly, so reliable, that I actually feel bad about moving away. Great service and great cars!