WIRELESSWAVE | Cell Phones & Mobile Plans

Received great service from Mohsin Shaikh with my iPhone at this location of Wirelesswave after my iPhone13 just died. What he’s determined as an issue with the phone was correct, and after lots of trouble with Apple store, two days later, I finally received a replacement phone. This way I’d like to thank Mohsin again for his help that day, especially because I walked into the store close to closing hours, but he never rushed or complained about that.

I have been there many times and they gave me good assistance especially Sarfraz. Every time he helped me to get the best product with best plan.

Awesome customer service. You can rely on the staff to give you the best and most beneficial deals.

Had a really bad experience with them..got a new cellphone and sim for fido they messed up my agreement by misunderstanding after which I paid 150$ down payment and I was told that later the store manager will get me refund from fido it been while that they didn't gave back me my refund I tried calling but now I stopped .. also sometimes information is not clear..I have been charged more due to discount credit every month.

I went to this branch and got really good deals. I can say the entire shop has well trained staff and will guide every client to whatever plan/phone/service will suit you. I am extremely impressed with Ruby – I explained to her my current existing phone plan and what I want moving forward and what she suggested to me was far more than what I expected. I got my phone the same day and had my numbers ported. She walked me through step-by-step (not that I really need this, but extremely appreciated) on the nuances of my new contract from what’s included and the over-all charges. I can’t recommend them enough - they have a good range of products and phone plans for your budget and they deal with their customers with excellent service.

The sales associate {Shilpan)was very knowledgeable in the various products available whilst explaining all the details of the transaction and products providing me with all the information necessary to make an informed decision while getting the best deal .I am extremely satisfied with the high standard of professional conduct and the ease of doing business at this location (surrey central).

More of a comment than a review... On Nov 14, I preordered an iPhone 14 Pro Max through this store and was told I would have it by Boxing Day, 6 weeks, even though Apple was quoting 4 weeks for direct sales. Today is the 27th and I have not received my iPhone.Just a word of caution to take quoted dates with a grain of salt.

They just sold me a Fido SIM card and said because you have an account you have to call and activate the SIM yourself" so they sent me away. And I ended up on the phone for about an hour and half to get it done. Once it was done I found out they could and SHOULD have set it up and that was part of the service. I will never go there again."

This location is amazing! The staff is extremely personable and helpful. The advice and information provided to me was very transparent and all my requirements in picking a new phone were addressed. Shout out to Nishant, who was absolutely wonderful to deal with.