HealthCare Plus Parkdale

Patient Service has deteriorated significantly. Very disappointing. After submitting 3 separate requests for a virtual appointment and receiving electronic confirmation that it went through no one has followed up. Repeatedly emailed and received no response. So now walk-ins are becoming difficult to access and virtual appointments are just ignored?? Where is the patient support and assistance??

Don't usually leave negative reviews but the receptionist here is really unprofessional.Have been there in person and the receptionist doesn't even bother checking when the next spot is available during the week - asks you to leave your number so they can call you back for potentially" booking an appointment.Called in another time to book an appointment and as soon as I say I need to book an appointment - she says "I'm very busy - I'll have to call you back. Just because this is a walk-in doesn't mean appointments are available anytime". Told her I'm not looking for anything immediate and she says "I'll have to get back to you".If you don't want business then close the clinic down? Or at least hire people that show a modicum of respect to patients."

I was told that the doctor will call me from 10:30 to 11 today. I understand that doctors are busy but it's not like people can wait for a phone call all day. I could have gotten another clinic in the time that I was waiting for a call. When I called back the clinic to ask the receptionist why nobody was calling me the receptionist was in a hurry to hang up saying that I need to answer a call. When I wasn't finished asking her questions. I know this clinic is free but they need to do better. Receptionists need to keep in their mind that patients are the reason why they have a job to begin with. They could have used some patience. Here is an update. I did receive a phone call around 12 ish and I was asked by the doctor if I paid for the service. But the receptionist told me it was free. When I replied no, the doctor on the phone hung up saying that he needs to clarify something. 30 mins later I received a voice message saying ( the same lady that hung up on me) from this clinic that I need to pay 60 CAD to receive the service. I was confused because I was told that it’s free and they made me sigh up a form. I called the clinic the next day only to find out that the doctor and the receptionist were wrong and it was free after all. They offered me another doctor but I declined because the fact that they made so many mistakes made them seem untrustworthy. Mistakes can happen but this is a clinic.

Came here after a negative experience at a different walk in clinic looking for a second opinion. Pharmacist and receptionist were both very kind. The Physician who saw me was great. He was very thorough, was patient with all questions I had and took his time to explain to me his diagnosis, prognosis and prescriptions he prescribed. I will definitely be going back.

Horribly trained staff from the receptionist to the in house doctor. The receptionist is most likely trained to say whatever will get you out of the clinic without actually being treated. I have attempted to go several times to be met with excuses ranging from the doctor does not know how to use a computer or printer to fill out your form" to being told they choose not to help certain ailments as it requires follow ups which the in house doctor just "doesn't want to do". I am amazed this practice can operate with such incompetency especially in this pandemic climate when hospitals and other clinics are stressed to breaking point. Save your time and go literally anywhere else

The receptionist never answers. The voicemail says they’ll get back to you in 3 days. They insist on a waste of a virtual appointment by phone call only to call you in the next day (I.e get paid for both visits I’m sure). What is the point of a walk in if you can’t walk in?

Bottom of the barrel. I remember this place being reasonably good prepandemic.I arrive and am told the doctor has immunity issues and can't see you in person. This is not explained before you arrive.You sit in a room and the doctor sits in the next room and talks to you over the phone! The end result the doctor tells me to go to emergency.Isn't the point of these clinics to stop people from clogging up already over burdened hospitals?This is Doug Ford's vision for profit healthcare and it is sadly dystopian.

Our health care is a joke. Don't waste time and show up. They are booked for the next 2 weeks and I wasted time, energy and money going there for them to tell me that it's actually not a walk in and appointments are needed.

A good place to have your health check, now on this days there are only phone call appointments which it makes some how a bit hard to get diagnosed, but the Dr. will place few appointments afterwards to follow up which it helps lots. The receptionists are nice to talk and have the patience to listen and take notes.As an advice, just be nice and clear at the phone. The Dr. likes to go straight to the point and the receptionists are busy enough like to attend rude people.

Used to be great. Have had the pleasure of dealing with some of the best doctors I've ever had here.Not the case anymore. They've clearly been chased out by how awful this place is. Reception is maybe the worst I have ever interacted with - barely answer the phone, which may be a blessing, because they're horrendous when they do. I've never heard somebody sigh on the phone when being asked to do their job. A medical receptionist is dealing with people often at their most vulnerable and the clerks here are condescending, rude, and regularly unwilling to do any part of their jobs. Uphill battle to get them to book, give you any details about bookings, get paperwork sent anywhere. God forbid anybody you're dealing with needs to get info from this clinic, they'll never get it. Will book you in for a time and then call hours earlier, repeatedly, then call the next day to ask why you missed your appointment as if they're a cable company showing up between 8-4 rather than a doctors office. Happy to amend this review if anything ever changes, but its been steadily downhill for over a year now.