Steel-Craft Door Products Ltd

Good group of guys there.

Its ok to close your showroom to the public due to covid.can't look at color samples in real life, even though you brochures and web site suggest that. Fellow that answered the phone , Don, was no help not even an offer to leave a sample outside for pick, mail it, or????? Sales must be great cause they sure don't want more. Can only imagine what after sales service is like when they don't even want to sell.

We purchased a garage package from Rona that came with a Steel-Craft Door. Rona unfortunately gave us a door that was too big for our opening. Neil at Steel-Craft came up with a solution right away, worked out a discount for us, as we had ruined one panel trying to install the door, and it was delivered right away. Not only does the door look amazing, overall we were impressed with the construction of the door and the service when we had a problem was fantastic!! These products are made in Alberta and I am proud to support such a good Canadian company with fantastic customer service.

I have been installing steelcraft doors for years, i think they are a great product, unfortunately if you want a door any thing other than a plain white one you will be waiting for weeks. I ordered a door recently and they told me July 5, that day came now they tell me July 12. This seems to happen all the time with them. Its hard to do business like that. I will purchase my doors elsewhere from now on.

Ordered 3 Esteem doors when I built my garage in 2018. Every window seal failed. New windows were ordered in Jan 2021. The windows arrived in Oct 2022. They have been sitting on my garage floor since the day they arrived. After many many emails, calls and texts with the local dealer in Cranbrook, the windows still are not installed. My Edmonton contact has left it in the Cranbrook dealers control. Both have failed to impress me.I would not recommend Steel Craft after this experience

Terrible service. Person could not present thoughts clearly nor explain their product by answering most of the questions we were asking. She probably knew the information . . . problem was definitely attitude. When we left, my wife and I looked at each other and laughed. We were clearly a HUGE inconvenience for the young woman that eventually came to help us. We wandered aimlessly for 15 minutes before she came out of her cubicle to see if we needed anything and when she did, it was clear in both her expression, language, delivery and tone, that she didn't want to be there. Awful customer service (I ran a customer service organization for many years 20+ and know good from bad - this was absolutely terrible). Sad really. We do our best to support local product and business, then national and international as a final resort. Steel-Craft has a fantastic product so we'll likely still purchase a Steel Craft door but she certainly didn't help Steel-Craft's cause.

Both office & shipping have awful service.