Retirement Suites By The Lake

What a lovely homelike facility. The staff here work together like family and that vibe permeated all the interactions I had in making preparations for my mum to reside here for a respite stay.Despite the complications I encountered in completing the necessary requirements I felt supported in every step. Diane in particular made sure we had everything we needed, and her patient and kind guidance was so very appreciated at a stressful time. Cassandra was still helping me on the phone long after she had left work for the day.I look forward to the next time I need help with mums care while I am away. I need look no further than RSBL.

My two week stay at “Retirement Suites By the Lake” was beyond my expectations. I was at “ The Spa” ( as I liked to call it ) to recuperate from a knee replacement and was met with supportive and caring attention by all the staff . My suite was immaculate, the food delicious, but most importantly, the concern , compassion and encouragement for my well being , by everyone involved , was over whelming . A special thanks to Diane and Cassandra , who made the arrangements for my stay , and subsequently my two week visit , so enjoyable .

I have had years of experience in dealing with senior residences and long term care facilities while providing care giving for my family in different areas of the province, palliative care for clients assigned to me, and also volunteering.In researching facilities in the Scarborough area, our family visited and toured many before making a decision to choose Retirement Suites by the Lake. It just felt right from the get go – a smaller facility with a close knit environment. One of our first connections was the Community Engagement Manager – who was very attentive, considerate, and competent – and continues to follow up with us to ensure all is well.All staff, from managers, maintenance, front-line reception, housekeeping, laundry, PSW's and nursing have all at times taken time out of their busy schedules to provide additional process and emotional support, in guiding us, thus making our mother's transition much easier than expected.The building is well kept and provides a considerable amount of activities that engage residents in a positive manner. And there is a good variety of suite types to choose from.I have and will continue to recommend Retirement Suites by the Lake to families requiring assisted living or temporary respite care.

Went for a tour today. Highly impressed with both Diane Shaddock, the Community Engagement Manager and the staff we met. Diane provided us with so much information to help in our decision process. She is kind and compasionate. She had suggestions on room location, ideas to help with transition and was a very positive person. We left feeling WOW!

My mother tells me all the time, I love this place. Enough said.

I did my placement here for college and it is a very welcoming and safe environment! The staff are very hard working and kind while making sure all the residents are happy and comfortable. I miss this place!

Lovely place to live with excellent and caring staff. Smaller facility with much more intimacy than institutions". Well maintained. Efficiently managed. Exceptional value. We feel so very fortunate to have joined this community of wonderful people."

I was looking for a short term stay for my father who is undergoing knee surgery and although we ultimately decided to go somewhere closer to home, we still had an amazing experience with the staff. Diane gave us a tour and her energy was magnetic. She was so personable, funny, welcoming and enthusiastic. The other staff were also just as friendly and made this home a real joy to visit. Thanks Scarborough retirement by the lake, my family and I really enjoyed our visiting experience and should we ever need full time care, this is definitely a home we will strongly consider.

I am very happy and grateful that RSBL exists...The professional friendly staff provide Highly Qualified services for residents.I want to let them know just How Happy I Am that I work with them.I personally want to provide Five Star Recommendations and Commendations for the following staff:Diane, Cassandra, Shelley, Lorrie and othersThey have been ONLY Excellent and I could Not More Than Highly Recommend Them More!!!Thank you ALL for being there for having a good team work.Sincerely yours,Dawood (David)PTA leader in Lifemark Seniors Wellness

Our stay was a short convalescent one post surgery and we would recommend RSBL highly. Very professional and caring staff. The meals were wonderful and nicely appointed spacious rooms. We instantly felt welcome and were very well cared for. B and R Smith