Pioneer Family Pools & Spas
192 Reviews
- Thursday10 AM–6:30 PM
- Friday10 AM–6:30 PM
- Saturday9 AM–5 PM
- Sunday11 AM–4 PM
- Monday10 AM–6:30 PM
- Tuesday10 AM–6:30 PM
- Wednesday10 AM–6:30 PM
About the Business
--> Pioneer Family Pools - We Know Pools, Patio and Hot Tubs! We sell, service and repair inground pools, onground pools, aboveground pools, hot tubs, spas and patio furniture. | We Know Pools, Patio and Hot Tubs! We sell, service and repair inground pools, onground pools, aboveground pools, hot tubs, spas and patio furniture.
Contacts
Call Us
+19057910677
20 Wilkinson Rd, Brampton, ON L6T 5B2
Hours
- Thursday10 AM–6:30 PM
- Friday10 AM–6:30 PM
- Saturday9 AM–5 PM
- Sunday11 AM–4 PM
- Monday10 AM–6:30 PM
- Tuesday10 AM–6:30 PM
- Wednesday10 AM–6:30 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- In-store pickup
- In-store shopping
- Curbside pickup
Recommended Reviews
Tye Campbell
07.10.2023
Pioneer Family Pools & Spas
I run my own pool business and shop frequently at this location. Nothing but good things to say about the staff and service provided here!
Sean Pope
23.09.2023
Pioneer Family Pools & Spas
We just recently had a pool installed and the service we received from Twain and his team was outstanding! From the time they broke ground to the day of orientation they were very professional, punctual, and their attention to detail was top notch. Twain was a pleasure to work with always available to answer any questions and quickly to resolve any issues. I would highly recommend Twain and his team, you wont regret it.Sean/ Tamara
Paul Pawlak
19.09.2023
Pioneer Family Pools & Spas
Wife and I were looking for a hot tub. We inquired with Pioneer and got to meet Dave Hrycyna. From the beginning, Dave reassured us and made everything as clear and crystal as possible. He made sure we were happy along the whole process.We truly felt taken care of and are super grateful that we were able to work with Dave. Between the phone calls, emails, million questions, Dave was professional and super helpful from beginning to delivery and beyond.It is because of Dave that we will continue to go to Pioneer for our needs. And if anyone ever asks me about where to go for a hot tub, it will be Dave at Pioneer Family Pools & Spas.Super happy with our new Prism hot tub and super happy with the service and care provided by Dave from Pioneer.
Kunal Panchal
10.09.2023
Pioneer Family Pools & Spas
If I could give zero stars, I would. We came for the second time as we were told the salesperson is not there today.. and when we walked in the second time.. the desk told us to go to Kayla, we went to Kayla asking for assistance.. she was very busy texting away and was giving me and my mom attitude.. she’s like and what can I do.. I can’t help you.. and she was very rude.She then said go to the next desk.. and we went to Dave (the same guy that told us to come in today and the salesperson will be there)… and he wasn’t.. it doesn’t seem like they really want to sell anything.We had a relative tell us that they have horrible customer service and they’ve been waiting for soemthing for a year.. but I thought maybe it was a one time incident.. clearly not!SAVE YOUR TIME AND DO NOT GO.
N. Musa
27.07.2023
Pioneer Family Pools & Spas
After placing my service order and making it absolutely clear to Kayla at Pioneer Pools in Brampton that all correspondence should be on my cell phone only, this simple instructions was not followed. I am not upset that the service technician had to re-schedule due to illness - I understand and it happens. But, Kayla doesn't pick up a phone and I cannot even communicate with this service" department to let them know that the revised date they suggested doesn't work for me .Extremely disappointing and wasted so much of my time today.Update: my rescheduled installation did not go well. Pioneer sent their service techs without the sand filter. The techs went back to get it and the sand filter I purchased was no longer at the store (sold to someone else?). Unbelievable. Now we wait for the third attempt.Update 2: the second installation date went well. The installers were good. I upgraded to 3 stars as a result."
Pretesh Mistry
25.07.2023
Pioneer Family Pools & Spas
I have visited this location a couple times to get help with my hot tub water issues. Brought a sample of the water and they performed a free analysis. Printout of analysis mentioned in detail what I needed to do. Dylan fully explained what I needed to do and provided corrections to the amounts suggested on the printout. I followed his instructions and my hot tub water is back to a healthy condition. Dylan was very knowledgeable about the subject and was a great help. Everytime I have been here the staff have been very helpful.
Matthew Welford
24.07.2023
Pioneer Family Pools & Spas
I originally bought a pool cleaner from here 5 years ago because they were helpful and well priced. Since then I have returned many times even though I live in a different town. The people there listen and are helpful and, knowledgeable. I recently bought a pump for a great price; I had troubles matching the fittings with my old equipment but they helped solve those problems. Dylan always responds quickly by email and was helpful in the store, other people have also given me useful tips. It is nice to find a pool store with good service and competitive pricing.
Peter Halls
22.07.2023
Pioneer Family Pools & Spas
I hired Pioneer to both close and open my pool last fall and this spring. The total combined cost of these two services for a small above ground pool was nearly $600. All they did was roll up my tarp and put the garden hose in my pool, literally nothing else. This picture below is the condition my water was left in which is completely unacceptable for what I paid. I have used other companies to open the pool over the years and none of them have ever left it in such poor shape, it's honestly quite shocking they would charge so much and provide so little. Not even a basic chlorination with $5 worth of liquid. When I spoke with customer service, they told me it's not their responsibility to do anything other than roll up the tarp and turn on the pump. Needless to say, I'll be going back to Pool Mart in the future
April McKenna
19.07.2023
Pioneer Family Pools & Spas
Pioneer Pools Brampton - Customer service review.I have recently been working with each of Marissa & Dylan (two different purchases - new liner for 2023 & new heater for 2022). Both have been able to answer my questions and promptly respond to all questions. Even though many of my questions were beyond the item purchased, they found the answers and replied quickly. I appreciate the time they have taken to explain the products and processes. To date, timing has been as set out. Both of these team members offer great customer service.The liner won't be installed until spring 2023, but here's hoping the heater and liner are good quality and the liner installation is smooth.