Adventure Guide Inc.

Beware Adventure Guide selling old headlamps that don’t work, but labeling them “final sale, no returns allowed”. Of course it’s reasonable that discount items need not enjoy the same generous return policy common in the retail sector, but a store should not sell nonfunctioning electronics and hide behind a no-returns policy.

Not many places to source quality outdoor gear in town but despite that, adventure guide delivers on service!

Fantastic friendly and knowledgeable staff. Great gear at good prices. Been my go to for over 20 years.

Our go to store. Recently outfitted for an expedition tour with new hikers, clothing, mosquito net, wool socks. Can't say enough about the service staff. Where else are you going to find warm, waterproof gloves in July? The gal got them from storage for us!

Good customer service and nice selection of products

I have difficulty buying shoes, and was really happy to get a lot of time and attention from a manager Megan, who helped me learn a lot about it, and figure out the best way to approach my unique problems. 10/10 will return.

I had a very negative experience at this place. The customer service here is terrible from front staff to the manager. I had purchased a pair of winter shoes from them (15 days ago) which after wearing around the house and just to my car in the driveway and back realized was very uncomfortable, so uncomfortable to the point that it was giving me pain from my toes all the way to my hip. When I attempted to return the shoes, I was approached by a very rude cashier who told me that the shoes look like they have been worn outside and we can not do anything in a very rude tone. The other staff member told her that its ok and said I could exchange them. I attempted to try a different shoe or buy a bigger size of the same shoe none of which they carried. At this time I asked for a refund which she again rudely said is not possible. I told her I want to speak to the manager but she was refusing saying the manager will tell me same thing. Then calling the so called manager and talking to him for a very long time about me while I am standing there. I was trying to tell the manager that the shoes were uncomfortable but he kept telling me to not argue which I was not. They did eventually agree to give me my money back but said “ we now have to flag your profile” like excuse me? I will never return to this store due to their poor customer service. They are very nice to you when buying stuff but extremely rude if you attempt to return them

Disappointed with the 1 month exchange policy as a regular customer. Will not return.

Always a pleasant experience. Lots of knowledgable staff. Great selection.

The guys in the shoe area were really knowledgeable and helpful. They took the time to really help and find the right shoe. Never once felt like they were trying to make a sale, but rather just help me find what suited my needs. A+ Service!