Best Buy Mobile

I ordered the pixel 6 online because it was listed as available online at the Chinook center location. I drive 20 minutes to get to the mall only to get an email while I'm in the store that my order had been cancelled because they didn't have the product that I ordered. Im speaking to the employee of the store and am told sorry next time you want something from here call us first. Please update your website accordingly because now I'm stuck waiting 10 business days for a refund from this location. Nice.

I did go to buy my Google pixel 7 Pro outright, the sales associate was really not a sales person representing best buy, he was shabbily dressed No Name tag, No sales attitude, No knowledge of the product No knowledge of the offers with the phone, When he checked in the system about my phone for a trade in he laughed at my face saying my phone was not listed to trade in, I just felt so downgraded. Might as well just don't keep any human in a store. Literally I had plans of buying 2 phones just ended up in buying one and the other from the TBooth stores just 2 shops away That's the feelling I had. If possible avoid this particular Store.

Went in to buy a phone, and I over heard the one employee talking to other customers and ask them if they where there to buy out a phone or get a plan. The customers said that they want to buy out a phone. Then he told them that they weren't allowed to do buy out at the time due to low stock. He ended up getting them to get a plan. When I talked to another employee and told them that I was sent to their store by another best buy because they had the phone I wanted, and I wanted to buy it out. He said that was no problem and went and got the phone I wanted, I hope the other employee was telling the other customers the truth, because I had bought the phone out right and didn't have to sign up to a plan.

This is the best place to get exactly the package you seek. I am thankful to Nichole, she is the best.

I dealt with Lucas and got an IPhone 11 Pro in Gold. By far the best customer service I’ve ever received. The store was super busy, and there was a line up, yet somehow Lucas still managed to offer me the best deal, and also kept the people waiting in line engaged and answered their questions. Honestly for the amount of work I saw him do, he deserves a raise. Good to know he is in charge there. I am sending anyone I know to him to get a phone deal with Lucas.

Yasmin is impeccable in her knowledge of products and services for mobile phones! I came in completely flustered due to having broken my phone and needed a phone quickly. I went to Bell in Chinook Mall first and was directed to come to this shop to purchase a phone.Yasmin welcomed me and could sense that I was pressed for time. In a relatively short amount of time she had figured out that the best solution was to not purchase outright, but to use my credits on my Bell account. I had no idea that a Best Buy representative could deal with Bell for me. She even got extra discounts for me and a gift card for Best Buy too!I was in and out quickly and off to my next meeting. In fact, so quickly that I forgot my phone box and gift card behind. Lol Yasmin made sure to contact me and let me know so that I could come by and pick it up.Excellent service!I love my new S20 by the way.

Kartik was awesome. returned my phone at the Koodo shop prior to going to Best Buy for a better deal and Kartik definitely gave me the best deal possible! I even came back to exchange my phone again because I was unsatisfied with the colour and he did it without any complaints and did it very quickly. I definitely tested his patience but he kept his professionalism. Would recommend to anyone looking for great incentives with your plan.

Long waiting period loosing customers to attend one surely makes you consider hiring more staff!! Your loss not mine!

Outstanding customer service! After extremely disappointing service from 2 Virgin stores as I inquired about a Virgin loyalty upgrade, I thought I would try this store and I am glad I did. Knowledgeable, personal and efficient service. Thank you, Omar, for a job well done!

Wahaj and Mohammed were very attentive and helpful. They helped me with my sim card and their service were very amazing and awesome. They provided good service and professional attitude! Love these guys!