U-Haul Neighborhood Dealer

We gave up on UHaul over 10 years ago, however heard things had improved and figured we would give an opportunity to redeem yourselves. This entire interaction from start to finish was a nightmare. First, when attempting to book online, I was met with system limitations as I needed the vehicle for 3 days, and not 2, the max allowable on the website. When I called customer service for assistance I discovered that they are using the exact same system and have no further information or resources. It was a complete waste of a phone call. I was eventually booked in after receiving a call from an area manager"

No dolly as ordered, truck was dirty, damages were not all noted on truck,gas tank was low and not accurately marked on contract, charged 195 for gas discrepancy, called multiple times to try and resolve the gas charge, waited long time then put on power hold after talking to someone then hung up on 2 times. Owner at gas bar was rude, kid behind gas bar check out was not trained in uhaul rentals as per his statement and his boss difficult to find, boss refused to give name when he was asked, told they didnt know how to apply 30$ vip discount, told manager would call me aboutthe dolly not being on site and never called. I had to pay someone to helpme lift heavy items as no dolly avail and 30 didnt cover that cost, overall horrible experience, wouldn't recommend, my issues still unresolved.