North Hill Insurance Inc

The staff here were awesome. They helped me figure out what I needed and set me up on the spot. Much easier with my home, car, boat and other toys all with them.

After raising my already absurd insurance costs without any notice, Intact insurance sent me a vague bill saying I owed them another 140$ without listing why. After calling 6 separate times over two weeks - no option other than going directly to Voicemail - I left 4 separate voicemails to call me back. No calls returned at all.Eventually, when I physically entered the store to ask some questions while considering COVID, I was asked if I had made an appointment to see them. I pointed out that I cannot make an appointment if nobody answers the phone. When the insurance agent eventually saw me, he pointed out that my moving to a poorer neighbourhood incurred a nearly 10% increase in my PL/PD insurance (even after being required to pay $900+ up front, and having never crashed my car or filed any claims in 15 years of driving.) The agent then said he would try to get a refund based on my driving history (like the previous year) but some years they just don't do that." Then he claimed he would email me back regarding their response.Surprise: No emails. No communication.I suppose when they already have your money

Tried to call in here to get a car insurance quote for my son and got rudely told my 17yr old son would have to call in and I can’t do it for him. Last time I do any business with this place.

Hard to get a broker on the phone