Center Of Gynecology And Maternity

Beautiful clinic, very clean and new. Proper spacing and distancing is practiced. I didn’t really have any issues with being put on hold over the phone, as my previous clinic had even worse hold times compared to here, which I think should be expected and pretty normal with our current world situation going on . The receptionist was very polite over the phone and in person. I walked into my appointment shortly after arriving. Dr. Dontigny was really polite and had a very welcoming vibe. I am glad I made the switch from my previous doctor as I didn’t exactly feel cared for by my previous doctor and her team. It’s honestly the biggest sense of relief.

Waited over 35 min to only get allo

40 minutes on hold just to cancel my appointment. I called as soon as they opened and it took 38 minutes until someone answered with “please hold”. As if I haven’t been on hold since you opened. This is the second time I spend over 30 minutes on hold and last time I just gave up.If your opening times say 8:30am to 4:00pm, then you should have people available at those times.When I made my appointment (I came in person) they had 5 receptionists available not doing anything and I still stood there for almost 10 minutes before someone called me over.Absolutely ridiculous.

The doctors and staff are very nice, and I was very happy with the medical attention. I felt I was in good hands during my delivery.However, getting in touch with this centre is extremely difficult. Many times I have waited on hold for 20 minutes, only to have the call end without talking to anyone. I've tried confirming appointments when I didn't receive a confirmation email, and the call would just drop after the menu because there was no one available to take it.I would say if you ever imagine you'll have to reschedule an appointment, or call them for any reason, you may want to look elsewhere, despite the excellent medical care.

I called on Monday to have an appointment , waited about 6 minutes max and the secretary was very kind to me, took all my info and told me to wait to be called during the week. On Thursday I received the expected call, it was another nice lady that provided me all the information I needed and gave me my appointment. I still haven't met my future Dr. yet but so far I think they are doing a great job even though is high season. Thanks! :) PS: I have to mention that I have 3 years in a waiting list to get a family doctor which has been an impossible mission, and in this center they accepted me without having referral so just for that I am really happy and thankful.

I saw Dr. Fortin for a permanent family planning consultation. I was very specific in my consultation request and referral asking for someone who would take my request seriously, so I waited several months for my appointment assuming that request would be honoured.He walked in, glanced at my referral request and flat out told me I was too young to undergo the procedure I wanted but would be happy to fit me for an IUD. Then he did a Pap test and I left.I had the procedure done by another doctor, who didn't give me a hard time at all. Almost like the decision was entirely arbitrary on his part and not at all founded in science.2* because the pap was the most painless one I've had.Not a childfree friendly clinic.

There is definetly a wait when you call in but I found calling first thing in the morning always gave a faster reply. Also, the waiting line to be served in person at the office is always very quick so I appreciate that. Dr. Lalande is great, she puts your mind at ease and is efficient. My ultrasounds there were always a great experience. I rarely had to sit in the waiting room for long and the premises are very clean and proper. Overall, great experience.

I've had excellent experiences with both my pregnancies. Just had my second one and over the last few months I've had nothing but efficient and friendly service from all staff. I was able to book all my appointments over the phone with ease and the receptionists were always courteous whether on the phone or in person. The team is amazing too! Thank you so much for making both my birth experiences amazing! Huge thanks to Dr Filion and Dr Lamb! Merci! :)

If any government officer is looking into this, please read. The Doctors in Montreal are surprisingly good for most of the time, but I don't get that why receptionist and nurses are so rude and lazy. After waiting for long time when someone picks up call they don't even bother replying, just puts phone on the side or transfer somewhere without listening. Its like we are not even dealing with human. We have been keep trying but it looks like impossible to book an appointment or even spek to sensible person. May be time to privatize these jobs instead of freaking dancing on the whim of these union workers..

Stay as far away from this place as possible. This is, by far, the worst customer services out there. Pregnancy being one of the most significant milestones in one’s life, being considered as a mere number in a list of patients by all staff and almost every appointed doctor is unacceptable. If that wasn’t enough, punctuality in their scheduling is mostly random. Which means that instead of letting their patients know in advance that they would be running late, they let 30+ weeks women stand there for hours. Once it’s finally your turn, they fast-forward your appointment in less than 5min, which kind of makes you wonder why you came by in the first place. @biron: Please, for the sake of all, do hire some real humans, and review your entire patient care process.