Once Upon A Child

This place is awesome. It is the best place to buy clothes for your kids. Everything that they take in they've been inspected and it's in pretty decent shape. My wife and I have found gems here of clothes that are almost brand new and they are a tenth of the the price that they would be in another store.The best part of Once Upon a Child is Dollar Days where everything in the store is a dollar. My wife and I have saved thousands of dollars shopping at Once Upon a Child and we will always continue to shop here.They also buy your gently used clothes.

This place refuses clothes arbitrarily based on “wear, stains or style”, but the person making those choices is subjective. I have seen some really questionable items on the racks and had a box of almost new, clean, brand name items without them even pretending to look through it. It’s a great idea and place to shop sustainably, but their employees could have a lesson or two in friendliness and they should standardize the items they will consign.

Great place to find new or gently used kids clothing shoes and so much more. If you're a frugal shopper, and conscious about saving the planet from pollution and like thrifting. This is great place where you can find tons of different kids stuff. From swimwear, baby strollers, clothes, toys, shoes, sports stuff, winter jackets & pants and much more. Overall, it's pretty organized and you'll never know what you find, be it new or used. Save the plant, reuse, recycle and reduce.

Wish I could give zero stars.This place is a disaster.I went in to sell some items. On the website it explains how easy and quick it is. States it'll happen right there and then.Not at this store. There was a table set up at the front door with a pen and some paper. And a GIANT pile of items in bags. I was told to leave my stuff there as there is no way they are getting to it today"Why anyone left their things is beyond me. Anyone could have grabbed any of it and walked out. Or if the tags get moved/lost then you will never see any money.What a train wreck. I'll never go again to sell or buy"

The cashier wearing the grey toque this afternoon seemed to be really bothered that my mom and I were trying to make purchases. She was quite annoyed with my mom who stood in line at the sign on the floor and gave her attitude for not standing at the till to wait. After she rang my mom through she left the till and walked away. I was the only one in line where I was then ignored for about 4 minutes while she wandered and then she came over and stood at the till and I don’t think she said a word to me through the entire purchase. She didn’t tell me she was ready for me and just stood there. She rolled her eyes and huffed the entire time ringing in my stuff. Didn’t even tell me my total, had to see what it was on the debit machine. I spent over $70 today. Won’t bother driving from the south end of the city to bother the staff again. A little “hello” or a smile goes a long way.

Today was our first day here and Loved the staff today, We had enquired about playard for baby and she came with us to the section and showed us all options!!!Definitely will visit again..!!!Thanks a lot to the lovely staff

I noticed the owner only responded to the positive comments and never the others negative ones SAYS ALOT ABOUT THE STAFF ETC.

Went in tonight, I found a nice element jacket for my son which was $22.00 & I noticed a rip, fading on both arms, and candy wrappers and garbage in the pocket.. so I simply asked a worker if I really had to pay the $22 and she said I would still have to pay it in that condition! AND THEN, my son grabbed a bag of dinosaur toys which was all bitten up and wings were falling off and there was strands of hair all over them! Sooo we should really do something about that because they're ripping off all mothers who love to save a buck!! Especially during this damn inflation!! Grrrrr poopy store!

The store is pretty meh. I take a bin and make very sure everything isn’t stained or torn or overly worn before I go in. They buy almost nothing. We’re talking barely worn recently purchased items from baby gap, carters, OshKosh. Then I go look at what’s on the shelf and find tons of old, worn, stained stuff for exorbitant prices. I don’t know who decides what’s “fashionable” in that store. Makes no sense to me. Second hand clothes are better purchased from Facebook marketplace where the seller gets to keep all the funds and the buyer gets a better deal.

You would think with ALL THEIR MANY NEGATIVE REVIEWS they would do better with customer service. Their staff are utterly rude and unpleasant. Also, when it comes to buying clothes from you, they are just ruthless liars, saying there are stains or they are poor quality. We had many name brand clothes we bought from *their* shop and I took the receipt along after feeling ripped off last time I sold them anything. 5 boxes of8 girls and boys spotless clothes and we got $5. Per box....I had washed and ironed everything inspecting each item so carefully....Why is it good enough for you to sell a winter coat for $25.99 but after us wearing it for church only 6 times maybe, they offer just $5.for it? Plus everything in the shop smells like musty old socks. Their prices are ridiculous but their buy back prices are downright miserable.Also, I suggest if there are any glowing reports of friendly efficient staff" they are self written reviews by their own staff."