Structube

The one star is for the customer service, which was great.However, the actual furniture from this store is NOT quality as they advertise. Nothing I purchased even lasted a year without breaking in some way. Everything looks beautiful and high quality online, but what I purchased was not at all sturdy or high quality.I don’t ever leave bad reviews, but I do think in this case, it’s important to say something because this company really needs to reevaluate the quality of products that they’re selling versus the price point. Not worth it and will never purchase from Structube again.

A great structube. The staff was kind and accommodating and allowed us to do our own thing but be near by for support when wanted. Prices are good.

If your on a timeline you better look somewhere else. Prices are good and quality is decent for the price. Sales staff at the Kingston location were good to deal with. My issue is the delivery times and lack of communication. I'm on timeline for furniture and the availability of items has been kicked down the road 3 times now. So much so I have to cancel my order. :(

Bought a Frank desk and received in October/20. For my displeasure as soon as we opened the box noticed the top and lateral base damaged. Long story short, we wait till March/21 for a new desk or parts as promised but without success. After this long wait the desk was sent back and here we are over 45 days waiting for a refund and nothing. Structube customer service is not supportive at all. Problems may happen and the way the company deal with is what makes the difference, clear that is not a company you should expect much for customer service. Totally disappointed and the far I got is a email month over month stating your request is in process and someone will contact you(never happens). Be aware and take in consideration this experience in your decision make process.Thank youMarcio

I am going to leave a review here since it seems I am unable to review Structube as a company in general. In February I purchased a sectional with storage and pull-out bed. By the middle of July, it was broken---hinged disconnected from the storage portion which did not allow the chaise to close properly, piece of wood broken on the chaise that pierced through the fabric. Not to mention when I first purchased the slots had been manufactured the wrong way and someone had to come in and turn them around for me to put the couch together. I contacted customer service as I had a 1-year warranty on the couch, and heard Structube was usually pretty good about replacing items, only to be told the couch had been discontinued and that they could only process a refund in the form of a coupon code (which I could use once online whether the money was used up or not), or a gift card. I said I would take the gift card. After this was processed I was then conveniently told that the gift card would only be sent to me once my original couch had been returned to the warehouse and that I would have to disassemble, re-package, and move the couch myself to allow for pick-up, which could happen anytime within 3 weeks of my original complaint. I explained that that left me without a fully functional couch for at least 3 weeks, and then no couch after that as I awaited the gift card to re-purchase a couch. I asked to have the cost refunded to my original payment method in order to purchase something in advance to not be left without a couch, and explained I did not want to purchase form Structube again given my experience. I was told multiple different timelines and information from different customer services reps. I was denied the request for refund on my original payment method, and when I requested to speak to a manager x3, I was denied this request each time as they were busy with other ticket items". I'm not sure what deems someone worthy of management time

I bought a coffee table and it was very easy to assemble. Only had to add the legs. I think the one I received looks even better than store model.

Ordered some bedroom furniture from Structube and it looks great! Delivery came just a week after the original estimated delivery date. Communication from the delivery company was fantastic. I was notified a few days prior to my delivery that they would be arriving. Was also given a good window of time to determine when they would be there. Very accommodating and helpful! Will be getting furniture from here again.

Don’t order from Structube. Every single item we’ve gotten from them has been slightly damaged in some way and it is a nightmare to try and get exchanged. Why is everything slightly damaged? It isnt from delivery, it’s all little manufacturing shoddy work. Their customer support is reluctant to help or acknowledge defects. Will not be ordering from them again

Beware!!!If it is not in stock,you will be waiting for a container from overseas.We have been waiting 12 wks now and it has still not been delivered at Montreal docks!!!!